Senior Patient Flow Coordinator (RN) - One Call Center - Rotating

Senior Patient Flow Coordinator (RN)

At VCU Health, we're driven by a mission to preserve and restore health for all Virginians through excellence in patient care, education, and research. We are currently seeking a skilled and proactive Senior Patient Flow Coordinator (RN) to join our team. This critical role ensures seamless coordination of patient placement, transfers, and admissions across the VCU Health System enterprise.

The Senior Patient Flow Coordinator provides leadership oversight and acts as a resource to the One Call Center staff. The Senior Patient Flow Coordinator facilitates patient flow, coordinates activities and communication for the VCU Health System in relation to patient movement both into and throughout the facility. This position monitors compliance of the policies and procedures governing patient placement, EMTALA regulations, and registration procedures. This position utilizes principles from high reliability organizations for positive outcomes. The Senior Patient Flow Coordinator assists, mentors, educates, and supports co-workers. This position acts as a resource in decision making process; assists with quality assurance, process improvement and other department projects necessary to department's function; performs quality audits to identify opportunities for improvement; coaches and mentors staff; attends training, in-services, and team meetings as required. The Senior Patient Flow Coordinator consistently anticipates and critically thinks through problems/potential issues and takes initiatives to resolve with minimal direction. This position escalates concerns and communicates appropriately with Management as outlined in departmental policies/procedures. This person is responsible for assisting the manager with development, analyses and implementation of staff, training, process improvement and scheduling.

Licensure, Certification, or Registration Requirements for Hire: Current RN licensure in Virginia or eligible or compact state. Licensure, Certification, or Registration Requirements for continued employment: Current RN Licensure in Virginia AHA BLS HCP Certification or equivalent.

Experience REQUIRED: Minimum of five (5) years clinical experience in an acute care setting. Minimum of two (2) years of nursing management experience. Experience PREFERRED: Nurse Manager or supervisory experience. Academic Health Care Experience. Clinical triage experience.

Education/training REQUIRED: Master's Degree in Nursing or a related field or within one semester of completion. *If the Master's Degree is not in Nursing, then it is required to have a Baccalaureate Degree in Nursing from an accredited School of Nursing. Education/training PREFERRED: Master's Degree in Nursing or other related field from an accredited program.

Independent action(s) required: Provides daily direction and communication to employees so that incoming calls are answered in a timely, efficient and knowledgeable manner. Uses critical thinking skills to resolve barriers to patient flow independently and if unable to do so, escalates appropriately. Uses appropriate judgment in upward communication regarding department or employee concerns. Adheres to VCUHS policies and procedures and established departmental practice guidelines. Able to take accountability for decision making, communication, and daily/shift outcomes of the One Call Center. Providing real time computer documentation as needed and directed by departmental policies/procedures.

Supervisory responsibilities (if applicable): Organizes work and delegates as appropriate, supervises others (RN's, One Call Center Agents, EVS bed board representative, Patient transport representative, Dispatch, etc.) in prioritizing, assigning and carrying out assignments. Facilitates communication between both internal and external customers and the One Call Center staff. Assures that scheduling is adequate and equitable to meet the needs on the One Call Center.

Additional position requirements: The Senior Patient Flow Coordinator must be available to work all shifts. Individual shift rotation and schedules will be established with your specific Nurse Manager/Practice Manager. Schedules, including requirements of shift rotations and hours of work may be adjusted with 72 hour notice as necessary to meet staffing requirements or as is in the best interest of the work department.

Age Specific groups served: N/A

Physical Requirements (includes use of assistance devices as appropriate): Physical Lifting 20-50 lbs. Activities: Prolonged standing, Prolonged sitting, Walking (distance), Reaching (overhead, extensive, repetitive), Repetitive motion. Mental/Sensory: Strong recall, Reasoning, Problem solving, Hearing, Speak clearly, Write legibly, Reading, Logical thinking. Emotional: Fast pace environment, Steady pace, Able to handle multiple priorities, Frequent and intense customer interactions, Noisy environment, Able to adapt to frequent change