Front Desk Experience Curator

Front Desk Agent AC Hotels by Marriott Palo Alto | Palo Alto, CA

Refined Simplicity. Exceptional Service.

AC Hotel Palo Alto invites discerning travelers to experience hospitality with a European soul. As part of the esteemed AC Hotel brand, our property blends minimalist elegance with intuitive service in the heart of Silicon Valley. With thoughtfully designed spaces, curated amenities, and a passion for detail, our hotel is a haven for both business and leisure guests seeking a stay beyond the ordinary.

We're seeking Front Desk Agents who embody warmth, attentiveness, and curiosityprofessionals who thrive in creating memorable first impressions and delivering seamless guest experiences.

What You'll Do

• Greet guests with energy, enthusiasm, and personalized attention
• Manage check-in and check-out processes with precision and grace
• Serve as an ambassador of both the hotel and local community
• Handle guest inquiries and resolve issues with creativity and care
• Collaborate with departments across the hotel to exceed guest expectations
• Accurately manage room assignments, billing, and guest profiles
• Reflect the hotel's commitment to sustainable hospitality in every interaction

What We're Looking For

• Thrive on making people feel welcome and seen
• Are naturally service-oriented, detail-focused, and tech-comfortable
• Work well in a fast-paced environment and as part of a close-knit team
• Bring a passion for eco-conscious living and experiences
• Enjoy the satisfaction of problem-solving and going the extra mile
• Have hospitality or customer service experienceor the drive to learn

Why Join AC Hotel Palo Alto?

• Work in a design-forward hotel inspired by European hospitality
• Help curate elevated experiences that delight our guests
• Be part of a collaborative team that values dedication, craft, and growth
• Enjoy access to a modern property near leading tech campuses and cultural attractions
• Grow with Coury Hospitalitya company redefining hospitality through intentional service and excellence

Let's Redefine Hospitality Together

If you're passionate about service, sustainability, and bright guest experiences, this is your moment. Join AC Palo Alto and help guests feel good about where they stayand how they're treated.

Here's the Core of Coury Hospitality:

We have a place for you on our team if your passion is to create UNMATCHED COMMITMENTS.

What else do YOU need to know

This job posting is intended to describe the general nature and level of work being performed by people assigned to this job. It is not intended to include all duties and responsibilities. The order in which duties and responsibilities are listed is not significant. We are an equal opportunity employer.

Privacy Notice: Pursuant to the California Consumer Privacy Act (CCPA), the Company is notifying you that by applying for a position, you are providing us the following categories of personal information that we may use to evaluate your candidacy for employment, communicate with you regarding your candidacy, and obtain and verify background checks, and references: Personal Identifiers (e.g., name, SSN); Contact Information (e.g., mailing address, email, phone number), Employment History (e.g., current and former positions held, work experience, and any certifications or licenses), and Education History. By submitting my application, I acknowledge and confirm that I have received and read and understand this notice, and I authorize and consent to the Company's use of the personal information it collects, receives or maintains for the business purposes identified above.