Security Associate | Full Time

Join Our Team as a Security Associate at HI USA New York City Hostel!

Do you enjoy ensuring a safe environment and interacting with a diverse group of guests? Join Hostelling International USA at our vibrant New York City hostel, located in the Upper West Side. We are accepting applications for a Security Associate who will play a crucial role in maintaining our facility's security and welcoming atmosphere.

Position Details:

Pay: $19 - $21 per hour

Shifts: Flexibility to work both PM and Overnight shifts required

Type: Full Time, Benefits Eligible

Benefits: Medical, dental, vision, disability, vacation, sick leave, 403b with company match, and more (New Hire waiting periods apply).

Perks:

- Free stays at other HI USA hostels (subject to availability)

- Discounts on hundreds of brands

- On-the-job training

- Opportunities for growth within HI USA

- Friendly and inclusive work environment

- A great opportunity to gain hands-on experience and build skills across security and front desk operations in the hospitality industry

Role Objectives:

- Ensure a safe environment through active patrol, strict access control, monitoring, and reporting

- Greet staff, guests, and vendors in a courteous and attentive manner

- Respond swiftly and appropriately to distress and emergency calls

- Collaborate effectively with management, reception, and housekeeping staff

- Provide excellent guest service and support the hostel’s welcoming atmosphere

Role Responsibilities:

- Patrol property on foot to secure employees and guests across multiple floors and common areas

- Investigate and take lawful action as per corporate policy on incidents, trespassing, and safety concerns; file incident reports as necessary

- Communicate suspicious behavior and incidents to staff and management in a timely manner

- Monitor surveillance equipment as needed for incident response

- Control access points, manage heavy traffic during check-ins, check-outs, and events

- Complete daily reports and shift recaps

- Secure all doors, windows, and exits based on shift requirements

- Assist with general customer service duties, including welcoming guests, assisting with luggage, making kay cards, receiving, and assisting with guest packages.

- Provide lobby support during high-traffic periods by engaging with guests, addressing routine requests, and helping expedite service needs.

- Perform other duties as assigned by management

Skills/Qualifications:

-High school diploma or equivalent

-New York Security Guard License (unarmed position)

-1 year of security officer experience

-Ability to obtain F53 license within 90 days if not already possessed

-Customer service experience

-Strong writing and communication skills, including proficiency in Microsoft Word and Excel, with a writing sample required during the interview process

-Experience in 24/7 hospitality/retail environments

-Willingness to learn hostel operations

-Helpful and courteous demeanor

Physical Requirements:

- Regularly required to reach with hands and arms, stand, walk, sit, stoop or crouch, talk, and hear

- Occasionally required to climb or balance

- Must be able to lift and/or move up to 50 pounds

- Moderate noise level in the work environment

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

We Make a Difference!

At HI USA, we celebrate diversity and welcome individuals of all backgrounds. As a nonprofit organization, we help people, especially the young, travel on a budget to foster a greater understanding of the world and its people through affordable travel opportunities. If you're passionate about hospitality and creating memorable experiences, apply today to join our team as a Security Associate.

Want to see what a day in the life at HI USA looks like? Follow us on TikTok!

PM and Overnight Shifts, PM shifts are from 4-12:30 am, and Overnights are from 12 am - 8:30 am, weekend availability required