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Head of Customer Engagement Strategy & CX

$185k - $220k

BGB Group

A healthcare communications agency in New York is seeking a VP, Engagement Strategy to lead customer experience initiatives and drive growth. The role requires a strategic leader with over 10 years in customer experience, especially within the pharmaceutical sector. Candidates should have a strong track record in engagement strategies and the ability to leverage data analytics. This position offers a salary range of $185,000 - $220,000, and the company promotes diversity and equal opportunity. #J-18808-Ljbffr BGB Group

Vacancy posted 3 days ago
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