Head of Customer Engagement Strategy & CX
$185k - $220kBGB Group
A healthcare communications agency in New York is seeking a VP, Engagement Strategy to lead customer experience initiatives and drive growth. The role requires a strategic leader with over 10 years in customer experience, especially within the pharmaceutical sector. Candidates should have a strong track record in engagement strategies and the ability to leverage data analytics. This position offers a salary range of $185,000 - $220,000, and the company promotes diversity and equal opportunity. #J-18808-Ljbffr BGB Group
$141.4k - $233.8k
A leading e-commerce company in New York is seeking a customer-obsessed leader to drive strategy for customer acquisition, engagement, and retention. This role requires 8+ years of experience in customer strategy and proven leadership abilities. The ideal candidate will...Suggested- Bristol-Myers Squibb in New Jersey seeks a Director of International Predictive Customer Engagement (IPCE) to lead an analytics organization transforming customer engagement in international markets through AI, predictive modeling, and omnichannel orchestration. You will...Suggested
$150k - $180k
Ultra Pouches is seeking a Director of Customer Insights in New York City. In this role, you will act as the internal advocate for customers... ...their needs. Your insights will drive product development and strategy. The ideal candidate has 6+ years of experience in consumer...Suggested$150k - $180k
ultra, Inc. is seeking a Director of Customer Insights to advocate for customer understanding and drive product strategies. The position involves interacting with customers directly, collecting data, and translating insights into decisions for product, R&D, and marketing...Suggested- ...to lead tax compliance and consulting for high-net-worth clients. You will oversee diverse engagements, foster long-term client relationships, and implement tax planning strategies in a collaborative environment. Ideal candidates will have a Bachelor’s degree in...SuggestedFlexible hours
- Head of Customer Content Marketing - REMOTE 1 day ago Be among the first 25 applicants This position is posted by Jobgether on behalf... .... In this pivotal role, you will lead the Customer Engagement & Strategy Team, driving the creation of impactful customer‑facing content...Remote jobFull timeTemporary work
- ...financial operations support under our customers’ licenses. Overview We're looking for a Head of Customer Support to build and... ...of partner operations, support strategy, and AI‑powered tooling. You'll... ...and implemented AI‑powered CX tooling, and seen support models...Local areaRemote workFlexible hours
- ...emissions. Hundreds of enterprise customers - including 90+ of the... ...for a senior operator to lead strategy and operations for the Customer... ...scoring drives strategic engagement, and AI is woven into how the... .... You will: Partner with the Head of Customer and their leadership...Work at officeRemote work
$256.4k
Head of Hyperscalers, Strategic Customer Alliances The role will lead Strategic Customer Alliance (SCA) responsibilities... ..., helping to define the overall strategy and drive execution across the... ..., Account Team and Customer Engagement Define, formulate, set, communicate...- ...Capgemini as a Financial Services Digital Customer Experience Strategy Leader, where you will spearhead the... ...strategies that enhance customer engagement and satisfaction across multiple channels... .... Responsibilities include defining CX vision and maturity, designing...Work at officeRemote workHome officeFlexible hours
- ...services of GitLab. An overview of this role As the Director, Customer Experience (CX) Strategy at GitLab, you will lead the team responsible for... ...lifecycle strategy, including journey design, handoffs, engagement models, and program recommendations that improve customer...Remote job
$98.5k - $233.25k
# Customer Experience (CX) Practice Lead - Google Cloud (Gemini Enterprise)Chicago, New York, Atlanta... ...role sits at the intersection of AI strategy, go-to-market execution, and client... ...and account expansion.* **Executive Engagement & Advisory:** Act as a trusted advisor...Permanent employmentFull timeLocal area- Rag & Bone is seeking a Director of Digital Analytics & Customer Insights to lead the strategy for understanding customer behavior and optimizing site... ...partner with various teams to enhance conversion and engagement. Ideal candidates have over 8 years in digital analytics...Work at office
- ...Bloomingdale's Inc. is seeking a Manager, Voice of Customer Programs, to drive customer feedback initiatives that inform business strategies. You will manage various feedback programs, work closely with internal teams, and ensure effective delivery of actionable insights...
- ...marketing. The role emphasizes leadership in cross-functional teams, comprehensive client management, and data-driven marketing strategies. Candidates should have 8+ years in marketing, with proven results in paid media and SEO. This hybrid position involves occasional...Casual workWork at office
- Responsibilities The Strategy and Operations team at GlossGenius sits... ...grows a larger, more complex customer base — an important and... ...onboarding design, early lifecycle engagement, and account expansion.... ...Sales, Product, Marketing, and CX on the operational requirements...
- ...Strategist Lead based in New York City. In this role, you will oversee managed accounts and drive technical solutions for complex customers. Your responsibilities include creating playbooks, leading executive relationships, and ensuring customer renewal and expansion. The...
- ...You will translate client feedback into actionable insights, shape strategy, and drive engagement improvements with senior partners in marketing, sales, and analytics. You will scale a high-impact CX program, delivering executive-ready recommendations and a structured...
$197.8k - $239.68k
Overview Director of International Predictive Customer Engagement (IPCE) leads an analytics organization responsible for transforming customer... ...Leadership & Vision: Define and execute the international strategy for predictive customer engagement, including existing solutions...Temporary workSummer workFlexible hours- ...to improve care quality, cost, and member experience. Lead provider engagement on value-based care initiatives and performance improvement. Collaborate internally to develop network management strategies and operational efficiencies. Core Responsibilities Conduct regular...Local areaRemote work
- ...the future of our business. The Role We are hiring our first Head of Customer Support. This is a true builder role. Initially, you will:... ...who views it as beneath them. Implement an AI‑First Support Strategy Implement AI‑driven ticket triage Deploy chatbots and self‑...Remote workFlexible hours
$120k - $130k
...United States Summary Supports Subaru of America's Customer Advocacy Department (CAD) in setting strategy, shaping communications, and driving organizational... ...opportunities to increase associate satisfaction and engagement. Required Skills & Personal Qualifications...Full timeWork at officeRemote work2 days per week- ...create mobile games that are fun, visually engaging, and built around exciting challenges.... ...challenge players with fast-paced, strategy-driven gameplay. Everything we create starts... ...every day. We are looking for a Head of Customer Support to join our team. You’ll be...
$165k - $210k
Tory Burch LLC is seeking a Director of Client Engagement based in New York, New York. This role is responsible for defining and executing client engagement strategies across North America, driving growth through enhanced client relationships and luxury experiences. The...$99k - $232k
Job Description & Summary As a Manager in Front Office Strategy Consulting within our Customer Analytics practice, you will leverage advanced analytical... ...to enhance project delivery Addressing conflicts and engaging in critical conversations with stakeholders to maintain...H1b$159.8k - $239.6k
...at a true inflection point. With 1500+ customers in 60+ countries, strong product-market... ...is seeking a Program Manager, Customer Engagement & Community to help build and scale programs... ...experiences, and move fluidly between strategy and execution. One day they may be shaping...$115k - $125k
...Senior Account Executive, Client Strategy At Magnite, we cultivate an environment of continuous growth and collaboration. Our work... ...catered lunches, beverages, snacks, training opportunities, and engaging office events that enhance the work experience. In addition, we...Work experience placementWork at officeLocal areaRemote workMonday to Friday- A leading fashion retailer in New York is looking for a Senior Manager, Customer Strategy - Stores & Digital, to drive customer growth strategies and actionable insights. The ideal candidate will have 6-8 years of experience in customer insights or strategy, with a strong...
- ...Mower and clients, focusing on public affairs and communication strategies. The ideal candidate should be a self-starter with strong... ...industries, including renewable energy and infrastructure, emphasizing client success and community engagement. #J-18808-Ljbffr Mower Agency
$165k - $210k
...Made for You Because:The Director, Client Engagement is responsible for defining and executing Tory Burch's client engagement strategy across North America stores, driving the growth... ...engagement strategy, event, launch, and customer touchpoint drives meaningful connection,...Casual workSeasonal workLocal area
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