Head of Customer Support
Pulse Games
Head Of Customer Support
We create mobile games that are fun, visually engaging, and built around exciting challenges. Our games bring fast-paced, strategy-driven gameplay that keeps players engaged. Everything we create starts with our team, collaborating, learning, and pushing each other to do better every day.
We are looking for a Head Of Customer Support to join our team. You'll be responsible for building and leading our global player support operations, ensuring that our players enjoy a seamless, reliable, and trustworthy experience in our games. This position is central to shaping our customer support strategy, structure, and culture from resolving player issues to ensuring trust and safety.
What You'll Do
- Build and scale a world-class customer support organization
- Define and execute support strategy across all player touchpoints, ensuring consistency and quality
- Implement tools, automation, and processes to improve efficiency, scalability, and self-service options
- Track and optimize KPIs to drive continuous improvement
- Oversee sensitive cases such as payments, fraud, and responsible gaming, ensuring compliance with regulatory standards
- Collaborate closely with product team to deliver safe and engaging player experiences
- Represent the player's voice and make sure their perspective informs both product and operational decisions
What We're Looking For
- 7+ years in customer support / customer experience in mobile game industry, including at least 3 years in a leadership role
- Proven experience in scaling support operations in mobile games
- Deep familiarity with support tools
- Strong analytical mindset; comfortable using data to make decisions and drive improvements
- Excellent leadership and people management skills
- Strong communication and collaboration skills across departments
- Must be based in the United States
Vacancy posted 3 days ago
Similar jobs that could be interesting for youBased on the Head of Customer Support in New York, NY vacancy
- ...and we are looking for a driven and versatile professional to support us as we scale. You will play a key role in managing various... ...shape the future of the health tech industry. Role Overview Head of Customer Support leading global support and logistics teams. This role...Suggested
- Collectors Card, located in New York, is looking for a Head of Customer Support. This role involves building and leading the customer support operations from the ground up in a dynamic fintech environment. You will be responsible for implementing support technology, scaling...Suggested
- EverCommerce, a leading service commerce platform, seeks a Manager, Customer Support (Remote US) to lead a team of Support Representatives and escalations experts. You will shape the support strategy, partner with Product, Engineering, and Customer Success, and drive SLA...SuggestedRemote job
- ...chance to join as one of the earliest team members shaping the future of our business. The Role We are hiring our first Head of Customer Support. This is a true builder role. Initially, you will: Own the entire Customer Support and collections functions Design the...SuggestedRemote workFlexible hours
- The New York City Department of Small Business Services (SBS) seeks a Director of Customer Support and Program Development to oversee the Small Business Hotline, customer service email accounts, regulatory data, and NYC BEST initiatives. You will lead project planning,...Suggested
$165k - $199k
...environments. As we scale, we are deliberately rethinking how technical support is delivered. We are not looking to grow this function by... ...operating model around technology to resolve the majority of customer issues through automated and agentic systems rather than human...Work from homeFlexible hours- ...-to-peer rental marketplace, is seeking a senior leader to own customer operations end-to-end. You will manage offshore agents, partner... ...Product and Ops to fix root causes, and drive a concierge-quality support experience while lowering cost per contact. Based in NYC and in...Work at office
- Dormont Manufacturing Co in New York is looking for a Head of Operations to scale its field operations, oversee billing, and manage customer support. You will ensure accuracy in operations and build the team's capacity for growth. The ideal candidate has 7-10 years of...
$300k - $350k
...The Head of Application Support will play a crucial role in defining and executing our application support vision for FMX. This involves overseeing first-line support operations, leading major incident responses, and driving operational excellence through automation and...$80k - $90k
Project Expedition is seeking a tech-forward Head of Client Experience to scale high-performing support teams while preserving the human touch. This remote US... ...organization, driving world-class, scalable operations and customer loyalty across channels. #J-18808-Ljbffr Project...Remote job$200k - $240k
Datadog is hiring a Head of Global Executive Support to lead and scale our Executive Support organization. This is a leadership role responsible... ...using AI to detect and resolve issues before they impact customers. Trusted globally by Fortune 500 companies and high-growth...Work at office$170.26k - $200.3k
...on a journey to do our best. Helping the customers and businesses we serve to make better and... ...and enabling the communities we support to grow and succeed. We believe it takes... ...customer-obsessed marketing leader to serve as Head of Portfolio Marketing for our credit card...Full timeLocal area$185k - $225k
Summary of the Position The Head of IGE Methods and Support - Americas is a key role of the IGE Americas Leadership Team, responsible for the maintenance of regional Internal Audit procedures, execution of the annual Internal Quality Assessment against IIA standards and...Permanent employmentWork at office- ...Central Operations Manager responsible for performance and operations of centralized outreach teams. This role ensures person-centric support for individuals with serious mental illness (SMI) through effective leadership and coaching. The ideal candidate will have...
$300k - $350k
Cantor Fitzgerald is seeking a Head of Application Support to define and execute the application support vision for FMX. The role involves leading global support teams, managing major incident responses, and driving automation through AI tooling. The ideal candidate must...- BGC Group's FMX unit seeks a Head of Application Support to define strategy, run first-line support, manage a global team of ~10, coordinate major incident responses, and drive automation across platforms. The ideal candidate brings 8+ years in application support with...
$163.6k - $245.4k
...Consumer Card Marketing organization drives all aspects of the customer lifecycle, from Acquisition to Engagement to Retention, across proprietary... ...features and products that can strengthen our relationship.The Head of Customer Marketing Insights is responsible for developing the...Full time- We're looking for a Head of Enterprise Support and Service Operations to join EPAM's Global IT organization. This is a leadership role responsible for the technology support experience for EPAM's global workforce, including multi-tier IT service desk operations; end-user...
- Basis is seeking a Communities Lead to develop and manage customer community functions in New York. In this role, you will create opportunities for customers to learn from each other, shaping the future of our product through community insights. Key qualifications include...Work at office
- JPMorgan Chase is seeking an Executive Director for Customer Lifecycle Marketing in New York. You will shape retention, product trade, and Ultimate Rewards marketing across the credit card portfolio, partnering with Product, Analytics, Digital, Finance, and Controls to...
- Better Tomorrow Ventures in New York is looking for a Communities Lead to build and nurture a strong customer community. You’ll craft memorable experiences while ensuring the voices of customers shape the future of the product. The ideal candidate should have 3+ years...Work at office
- 3E is seeking a visionary leader to elevate our global Customer Implementations function. You will guide enterprise deployments across product lines, build scalable delivery practices, and partner with Customer Experience, Sales, and product teams to ensure value realization...Remote job
- The City of New York's SBS seeks a Director of Customer Support and Program Development to lead the Small Business Hotline, manage customer service emails, and guide program development and regulatory initiatives. You will oversee KPI tracking, data quality, and reporting...
- UiPath, Inc. seeks a senior professional to own the end-to-end customer advocacy and editorial narrative program. You will lead flagship stories, videos, and case studies across campaigns and events, coordinating across channels to ensure scalable, high-impact content....
$90k - $115k
Senior Manager of Support & Dispatch Operations The range is provided by Onward. Your actual pay will be based on your skills and experience... ...human teams. Cross‑Functional Collaboration: Partner with Customer Success, Product, Sales, and other teams to ensure alignment on...Full timeRemote work- ...wir ab sofort für den Standort in Holzwickede unbefristet und in Vollzeit oder Teilzeit einen engagierten und qualifizierten Head of Support & Service (m/w/d). Aufgaben Gesamtverantwortung für den IT Support über alle Support-Level und Abteilungsgrenzen hinweg sowie...
- Pickle is seeking a senior leader to own and optimize the customer support operation, driving strategy, people, and systems. You will manage a team of offshore agents, partner with Product and Operations to address root causes, and push AI-assisted automation to improve...
$90k - $115k
A healthcare transportation company is seeking a Senior Manager of Support & Dispatch Operations to lead a team in a dynamic environment. The role involves team management, process optimization, and cross-functional collaboration. Ideal candidates will have 4-6 years of...Remote job$90k - $115k
A healthcare transportation company is seeking a Senior Manager of Support & Dispatch Operations. You will lead a high-performing team and design operational processes for a rapidly growing startup. The ideal candidate has 4-6 years of relevant experience and a strong startup...Remote jobFull time- Harvey is seeking a Head of Customer Learning to scale a growing education function into a strategic, revenue-relevant part of the business. You’ll own the Academy, certification program, and content library, and partner with Product, GTM, and Customer Success to align...
Do you want to receive more vacancies?
Subscribe and receive similar vacancies to Head of Customer Support. Be the first to apply!
Related searches
- director of student support services New York, NY
- director of support services New York, NY
- director of support New York, NY
- airline customer New York, NY
- customer engineer New York, NY
- customer insights analyst New York, NY
- customer retention New York, NY
- customer satisfaction New York, NY
- amazon customer New York, NY
- work from home customer New York, NY