Front Desk Clerk (PT/Weekends Only)

Front Desk Clerk

As a member of our hospitality team, the primary responsibility of a Front Desk Clerk is to provide smooth guest arrival and departure procedures while maintaining high hospitality standards. This role is responsible for verifying the accuracy of room blocks, pre-registration, and pre-assignment of rooms, and properly assigning rooms based on room location, rate, guaranteed room types, Marriott Reward Members, or group status. This role also plays a vital role in handling guest concerns in a professional and timely manner, to find appropriate solutions and ensure guest satisfaction. The ability to empathize with guests and take swift action will contribute to creating a positive and memorable experience.

• Warmly greets guests in a professional and hospitable manner, creating a welcoming atmosphere upon arrival.
• Skillfully assign rooms based on room location, rate, room selling strategies, guaranteed room types, Marriott Reward Members, or group status, ensuring optimal guest experience.
• Issue room keys and provide escort instructions to the Bellhop for smooth guest arrivals.
• Knowledgeably respond to guest inquiries about hotel services, registration, local amenities, entertainment options, and travel directions, providing helpful recommendations.
• Maintain up-to-date knowledge of groups or events in-house and current local events, ensuring guests are well-informed about relevant activities.

Why Join Us? This is your opportunity to be part of a prestigious property within the Marriott family, where you can make a significant impact on our sales strategy and customer experience. We offer a collaborative work environment, opportunities for growth, and the chance to work with a passionate team dedicated to creating memorable experiences for our guests.

As a part of the PCH Hotels & Resorts portfolio, we offer a robust compensation and benefits package, including:

• 401k with matching
• Extensive travel, golf, F&B, and retail discounts
• And much more!

If you're ready to elevate your career in hospitality sales and be part of a team that strives for excellence, we'd love to hear from you!

Apply now to join Montgomery Marriott Prattville Hotel & Conference Center at Capitol Hill and help us continue our tradition of excellence.

Qualifications

Expertise in hospitality, customer service, and communication is required. The following behaviors are also required:

• Team Player: Works well as a member of a group
• Enthusiastic: Shows intense and eager enjoyment and interest
• Dedicated: Devoted to a task or purpose with loyalty or integrity
• Detail Oriented: Capable of carrying out a given task with all details necessary to get the task done well

The following motivations are required:

• Self-Starter: Inspired to perform without outside help
• Flexibility: Inspired to perform well when granted the ability to set your own schedule and goals

Education: High School or better. Preferred: High School or better in HS Diploma/GED.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.