Revenue Cycle Specialist

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At Exact Sciences, we're helping change how the world prevents, detects and guides treatment for cancer. We give patients and clinicians the clarity needed to make confident decisions when they matter most. Join our team to find a purpose-driven career, an inclusive culture, and robust benefits to support your life while you're working to help others.

Position Overview

The Revenue Cycle Specialist will serve as a Subject Matter Expert (SME) on order to cash handling tasks. This position will collaborate with team leadership, help support team projects and initiatives, and regularly collaborate cross-functionally to support the Revenue Cycle and Order to Cash functions.

Essential Duties

include but are not limited to the following:

• Serve as a process SME to internal department team members on internal processes and source documents.
• Perform all team essential duties proficiently; including resolution of all Revenue processes, handling queues in the Electronic Medical Records (EMR) system, and troubleshooting patient claims.
• In collaboration with leadership, support management of workflows and team resource allocation.
• Attend and co-facilitate associated meetings with internal departments.
• Utilize Microsoft Office and EMR reporting tools to support team initiatives and leadership requests.
• Participate in cross-department project initiatives, as needed.
• Perform all duties and document all information according to Standard Operating Procedures (SOPs) and workflows.
• Ability to support work queue turnaround time requirements.
• Ability to actively contribute in the process improvement process.
• Strong attention to detail, organization, and record-keeping skills.
• Excellent analytical skills; ability to understand business processes.
• Disciplined, self-motivated, and reliable.
• Ability to problem solve and stay organized.
• Ability to stay focused on a task and work independently.
• Ability to stay motivated, keep a positive attitude, and perform quality work.
• Ability to be punctual and complete tasks that are assigned in a timely manner.
• Ability to adapt to changing workload and circumstances effectively; able to respond to new information quickly.
• Ability to act in a professional manner in all interactions with members of the Exact Sciences teams, clients, and associates.
• Excellent interpersonal skills; ability to interact and build strong working relationships with peers at all levels of the organization.
• Excellent communication skills, both written and verbal; ability to convey process updates.
• Uphold company mission and values through accountability, innovation, integrity, quality, and teamwork.
• Support and comply with the company's Quality Management System policies and procedures.
• Regular and reliable attendance.
• Ability to work designated schedule.
• Ability to work overtime, as needed.
• Ability to work on a mobile device, tablet, or in front of a computer screen and/or perform typing for approximately 90% of a typical working day.

Minimum Qualifications

• High School Diploma or General Education Degree (GED).
• 2+ years of experience in a contact center, data entry, or customer service environment.
• 2+ years of experience in multiple computer systems; including, but not limited to, Microsoft Office Suite, Excel, Epic, and Onbase.
• 1+ years of experience working in a medical data entry environment utilizing EMR systems.
• Proven ability to solve complex problems related to overall workflow processes.
• Working knowledge of HIPAA Laws.
• Working knowledge of medical terminology, medical billing, and insurance terms.
• Working knowledge of laboratory terminology.
• Proficient in Adobe Acrobat; with a demonstrated ability to navigate multiple systems within order workflow and manipulate files into PDF.
• Demonstrated ability to perform the Essential Duties of the position with or without accommodation.
• Authorization to work in the United States without sponsorship.

Preferred Qualifications:

• Experience with project-based work.
• Peer mentorship experience.
• Experience supporting multiple work streams concurrently.
• Process documentation experience with Microsoft Visio or similar programs.

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Salary Range:
$42,000.00 - $73,000.00


The annual base salary shown is for this position located in US - WI - Madison on a full-time basis. In addition, this position is bonus eligible.

Exact Sciences is proud to offer an employee experience that includes paid time off (including days for vacation, holidays, volunteering, and personal time), paid leave for parents and caregivers, a retirement savings plan, wellness support, and health benefits including medical, prescription drug, dental, and vision coverage. Learn more about our benefits.

Our success relies on the experiences and perspectives of a diverse team, and Exact Sciences fosters a culture where all employees can develop personally and professionally with a sense of respect and belonging. If you require an accommodation, please contact us here.

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We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to disability, protected veteran status, and any other status protected by applicable local, state, or federal law.

To view the Right to Work, E-Verify Employer, and Pay Transparency notices and Federal, Federal Contractor, and State employment law posters, visit our compliance hub. The documents summarize important details of the law and provide key points that you have a right to know.