Receptionist Supervisor 10am to 6pm

Job Description

Job Description

Welcome to Warren Barr Gold Coast – where exceptional care meets luxurious comfort in the heart of Chicago, Illinois. As a premier skilled nursing facility, Warren Barr Gold Coast is dedicated to providing unparalleled rehabilitative care and long-term services in a vibrant, upscale environment.

Conveniently located in Chicago’s prestigious Gold Coast neighborhood, just steps from the stunning Lake Michigan shoreline and renowned city landmarks, our facility offers both an exceptional place to work and a fulfilling career in healthcare. We are proud to be honored with The Joint Commission’s Gold Seal of Approval Certification, recognizing our commitment to the highest standards of healthcare quality and safety.

Additionally, Warren Barr Gold Coast has earned national recognition as one of Newsweek’s Best Nursing Homes of 2024, a testament to our dedication to providing compassionate, patient-centered care. Our leadership is equally distinguished, with our administrator being named a 2024 Women of Distinction – Rising Star by McKnight's Long-Term Care News.

With competitive benefits, opportunities for career advancement, and a strong sense of community, you’ll be joining a team that’s committed to making a real difference in the lives of those we serve.

Warren Barr Gold Coast has an opportunity for a PART-TIME Receptionist. Do you enjoy customer service and helping others? As a Receptionist you are instrumental in the efficiency of operations throughout the facility. Your work will ensure our residents receive the high standard of care they have grown to expect at Warren Barr Gold Coast by providing office/clerical support to the facilities team, greeting all facility guests, directing calls and guests to the appropriate party and receiving, sorting, and forwarding incoming mail. Our residents will depend on your knowledge, skills, and attention to detail to ensure they are comfortable and safe.

Summary/Objective In keeping with our organization’s goal of improving the lives of the Guests we serve, the Receptionist is responsible for providing superior customer service by acting as the first point of contact for all visitors to the facility. The Receptionist will be responsible for answering incoming calls, directing calls to the appropriate persons and mail distribution. The Receptionist also supports multiple departments by providing general office/clerical support.

Essential Functions Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

1. Operate multiline telephone and paging system.

2. Answer incoming calls, determine the nature of the call and route the call to the appropriate party.

3. Locate personnel by using overhead paging system.

4. Greets and directs all visitors to the facility, ensures that all visitors sign-in and refuse visitor’s entry to the facility if needed.

5. Reports suspicious behavior to the supervisor on duty.

6. Responds to inquiries regarding job openings and distributes job applications to perspective employees.

7. Receives, sorts and forwards incoming mail. Coordinates the pick-up and delivery of express mail services.

8. Responsible for reporting all guest concerns to the appropriate department head.

9. Maintains a list of all guests by name and room number, staff extension numbers and key personnel.

10. Handles sensitive information regarding guests and other facility matters with professionalism and confidentiality. 

11. Works in an organized fashion and keeps lobby and workstation clean and free of hazards at all times. 

12. Reports all hazardous conditions, damaged equipment and supply issues to the supervisor.

13. Communicates and interacts effectively and tactfully with Guests, visitors, families, peers and supervisors.

14. Attend and participate in departmental meetings and in-services as directed.

15. Responds to special requests made by guests, and family members.

16. Maintains receptionists schedules.

Supervisory Responsibility This position has no supervisory responsibilities.

Work Environment This job operates in a health care setting. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines. This role may also come into contact with patients who may have contagious illnesses. 

Physical Demands The role is largely sedentary; however, some miscellaneous tasks might be assigned which would require the ability to lift, open filing cabinets and bend or stand as necessary.

Position Type and Expected Hours of Work This position is part of a health care facility that is open 24 hours a day, 365 days a year. Rotating shifts as well as holiday and work during inclement weather will be required. 

Required Education and Experience

1. High school diploma or equivalent.

Preferred Education and Experience

· One year experience in a customer service role.

Other Duties Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for their job. Duties, responsibilities, and activities may change at any time with or without notice.

We offer great benefits including:

• On Demand Pay.

• Competitive wages.

• Internal growth opportunities.

• *Medical, dental, and vision insurance options.

• *Short-term and long-term disability insurance options.

• Employee concierge program.

• Employee assistance program.

• And more!

  *Please note that benefit packages vary based on hours worked.

Warren Barr Gold Coast is located at 66 W Oak St, Chicago, IL 60610, in the heart of Chicago’s prestigious Gold Coast neighborhood. The facility is easily accessible via convenient public transportation, making your commute smooth and hassle-free.

Join our dedicated and award-winning team today and make a real difference in the lives of those who need it most!

Warren Barr Gold Coast is an equal opportunity employer. All qualified applicants will be considered without regard to race, color, religion, sexual orientation, gender, gender identity, expression or orientation, genetic information, national origin, age, disability, or status as a disabled or Vietnam-era veteran. When completing this application, you may exclude information that would disclose or reference this information, or any information relating to any other status protected by federal, state, or local law.

Warren Barr Gold Coast never requests or sends money, payment transfers, direct deposit, or Social Security Number (SSN) information as part of their recruitment process.