Retail Sales Floor Lead, University Village

Retail Sales Floor Lead

At Brooks, we believe movement is the key to feeling more alive. That's why we're driven to create gear and experiences that take people to the place that makes them feel more alive whether it's a headspace, a feeling, or a finish line.

Everyone who works at Brooks is propelled by a company culture that sparks excitement, fuels collaboration, inspires creativity, and ignites innovation.

Our brand values help bond us together and drive our success:

• Runner First: We act in the best interest of the runner
• Word is Bond: We do what we say we'll do
• Champion Heart: We give our all in everything we do
• There is no "I" in Run: We stay generous with our humanity
• Keep Moving: We find ways to move every day, because joy is kinetic!

We welcome everyone from every walk of life looking to inspire others through the power of movement - because we're all moving towards something. Let's run there.

Your responsibilities include:

• Creating energy, inspiring teammates, and elevating the Brooks brand by fostering a fun and productive sales floor environment.
• Delivering premium personalized customer service through active listening, behavioral awareness, storytelling, and expert product education for customers of all athletic abilities.
• Serving as the go-to-expert in fitting and gait analysis, guiding customers to the right products, and supporting teammates with their own fitting expertise.
• Acting as the primary point person for resolving customer escalations and operational issues when a manager is not present.
• Delegating tasks to maintain sales floor and stockroom organization, ensuring a clean, efficient, and customer-ready environment.
• Performing keyholder duties, including opening and closing the store as needed.
• Assisting with merchandising the sales floor, receiving and stocking product, cashiering, and supporting store events or offsite activations.
• Identifying and executing merchandising or daily store projects in partnership with store leadership and teammates.
• Supporting retail management by training and coaching staff on sales techniques, product knowledge, and store operations.
• Communicating sensitive or important information effectively and professionally with store management.
• Demonstrating regular, dependable attendance, punctuality, and consistent engagement as a reliable member of the store leadership team.
• Performing other duties as assigned by store leadership.

Qualifications:

• 2+ years of premium retail experience with strong sales and service background preferred
• Availability to work 30+ hours per week, including evenings and weekends
• Keyholder experience strongly preferred
• Moderate computer proficiency and the ability to quickly learn POS and other retail systems
• Strong POS accuracy and inventory-counting abilities; basic retail math preferred
• Ability to lift up to 50 lbs. and stand for extended periods
• Excellent interpersonal skills that inspire and build trust resulting in effective working relationships across the company and with customers
• Excellent verbal and written communication skills, demonstrating effective listening through concise, clear verbal and written communication
• Comfort interacting with a wide range of customersfrom brand-new runners to elite athletes to corporate visitors
• Keen attention to detail in executing tasks while understanding broader store and business needs
• Passionate participation in Brooks' sports activities a plus, overridden by the ability to understand and empathize with the runner in order to develop loyal, engaging relationships with our customers and the Brooks community
• Embraces and lives the Brooks values!

Compensation: The pay range for this position is $21.75 - $30.45 per hour. Base pay offered will vary depending on job-related knowledge, skills, and experience.

Brooks is proud to offer a robust benefits package to our employees and their families! Benefits - including medical, dental, vision, life and AD&D insurance, disability insurance, HSA and employer contribution, FSA, family & fertility assistance, 401K Savings Plan and match, employee assistance program, and transportation assistance. Bonus - In addition to base pay, Brooks employees may also be offered an annual bonus based on company performance. Paid Time Off - Brooks offers a generous paid time off package, paid holidays, paid sick and parental leave. Perks - including product discounts and giveaways, employee recognition, and fitness discounts

At Brooks, we celebrate diversity & equity. We are committed to creating an inclusive environment, and encourage people of all backgrounds, perspectives, experiences, and skills to apply. Brooks is proud to be an equal employment opportunity employer. All employment decisions are made without regard to race, religion, creed, color, national origin, age, sex, gender, gender identity or expression, two-spirit identity, sexual orientation, genetic information, the presence of a physical, mental, or sensory disability, marital status, pregnancy (including childbirth and related conditions), caste, citizenship or immigration status, honorably discharged veteran or military status, actual or perceived victims of domestic violence, harassment, sexual assault or stalking, HIV or Hepatitis C infection, political ideology, use of a trained service animal by a person with a disability, or on any other basis protected by federal, state, or local law, or any other non-merit based factors.