Receptionist

Job Title

Job Title

Main Duties & Responsibilities

Primary Job Role

Acts as first point of contact for customers and others either calling in by telephone or by entering the premises.

Greets customers and visitors and directs them accordingly.

Answers phones promptly.

Takes messages and routes them to their proper destination.

Alerts all departments of incoming fax messages.

Distributes mail to all departments, outgoing and incoming daily.

Maintains current employee address and phone list.

Performs other duties as assigned.

Essential Job Competencies

Safety: fully supports, encourages and follows safe work behavior, and considers safety of paramount importance in the workplace.

Job Specific Skills: Demonstrates the required depth and mastery of knowledge and skill associated with the job as identified in the Learning Management System (LMS) and other applicable sources. Demonstrates the effective application of the job specific knowledge, skills and ability required to resolve job related challenges in the workplace. Refer to job specific training requirements for the job identified in the LMS.

Communication: Uses active listening skills, conveying information with the appropriate medium that is clear and easily understood. Uses feedback to verify effective and accurate communication has occurred. Ensures that others having a need to know are kept informed about developments, progress, problems and plans through consistent, effective communication. Avoids surprises.

Interpersonal Skill: Anticipates, notices, and understands concerns of others, involving them in a process or decision to ensure their support. Develops and maintains positive relationships. Considerate and discreet in handling challenging, awkward or tense interpersonal situations, focusing on issues and interests instead of people or positions. Knows when to escalate critical issues when unsuccessful in gaining support.

Information Gathering: Checks all appropriate sources in identifying the information needed for analysis and decision making. Uses skillful methods in obtaining high quality relevant information. Checks work to ensure accuracy and completeness. Compares observations or finished work to what is expected to find inconsistencies. Clearly documents sources, and organizes the information according to the research needs.

Customer Oriented: Demonstrates concern for satisfying external and/or internal customers. Responsive, quickly and effectively addresses customer concerns or problems. Assures customers he/she is willing to work with them to meet their needs. Presents a cheerful, positive manner with customers.

Self-Aware: Conscious of one's own feelings, character and personality and the implications for how your behavior impacts others. Understands personal goals, strengths, weaknesses and motivating forces in one's life. Has an awareness of one's most important personal beliefs and values. Accepts personal weaknesses and works to improve these areas.

Planning and Organizing: Creates realistic schedules and follows them. Evaluates progress against schedule and goal. Identifies the sequence of tasks and the resources needed to achieve a goal, and prioritizes key action steps. Anticipates the impacts / risks of actions. Seeks and uses others' input about critical actions, timelines, sequencing, scope, methodology, expected outcomes, and priorities. Adjusts plans based on input.

Fostering Teamwork: Listens and responds constructively to other team members' ideas. Offers support for others' ideas and proposals. Is open with other team members about his/her concerns. Works for solutions that all team members can support.

Resource Management: Manages resources through effective schedules and budgets for people, projects, equipment, and supplies. Plans so that the right resources are assigned to the right tasks. Assigns and manages assets in a manner that supports an organization's strategic goals. Effectively and efficiently allocates all human, financial, and material resources to meet business objectives.

Company Overview

In 1962, Ring Power Corporation became a full-line Caterpillar dealer in North Florida, and later expanded its authorized territory to include Central Florida.

Today, Ring Power Corporate headquarters in St. Augustine oversees the operations of 18 branch locations throughout the state of Florida, including large regional facilities in Tampa and Orlando and crane and forklift sales and service facilities in Pompano. Ring Power also has eight facilities outside of Florida - The Carolinas, Georgia, Texas & Tennessee- to serve the needs of other specialized industries and customers.

Ring Power Corporation has become one of the largest Caterpillar dealers in the Southeastern United States through dedication to the mission of customer service. In order to preserve the "Customers First" reputation that Ring Power was built on, we continually train our employees and work closely with our customers to assure complete satisfaction, especially after the sale.

Currently, more than 2,300 employees at 20+ locations throughout Florida and the United States work hard to provide the highest quality construction equipment, backed by responsive, professional service and support at every level.

Qualifications

Education and Experience

Formal Education: High School diploma or GED Experience: 1-2 years

Required / Credentials

Able to easily and effectively comprehend written material and communicate orally and in writing with employees and customers.

Microsoft Office, including, Word, Excel, Power Point. Lotus Notes.

Must be able to comprehend, speak and write the English language.

Must possess good interpersonal and communication skills.

Updating of Knowledge

Job requirements do not significantly change over time.

Responsibility for Change, Innovation, Overall Improvement, and/or Effectiveness

Problem Solving: Job requires basic problem solving ability using established examples / guidance. Creativity: Job requires some creativity to generate solutions or improve effectiveness within well-established boundaries. Autonomy: Job is closely monitored and allows for no significant discretion or independence in scheduling or methods of completing assigned work.

Working Environment

Stress Load: Occasional exposure to these stresses (less than 20% of the time). Workload Fluctuation: Job rarely involves changes in priorities, complexity and/or quantity of work. Work Schedule: Work is routinely performed during regular business hours with rare exceptions.

Organizational Impact

A person's performance in this job has minimal immediate impact on expense, efficiencies or achievement of overall department objectives.

Supervisory Responsibility

Job has no subordinates / no supervisory responsibility (may work independently or as a member of a team)

Physical Demands

• "NA" : Not Applicable
• "O" : Occasionally - (up to 3 hours/day)
• "F" : Frequently - (3-6 hours/day)
• "C" : Constantly - (6-8 hours/day)

Climbing

Balancing

Stooping

Kneeling

Crouching

Crawling

Reaching

Standing

Sitting

Walking

Feeling

Fingering

Grasping

Repetitive Motion

Talking

Hearing

Pushing - Up to 25 lbs.

Pulling - Up to 25 lbs.

Lifting - Up to 25 lbs.

Pushing - 26-50 lbs

Pulling - 26-50 lbs.

Lifting - 26-50 lbs.

Pushing