Customer Support Representative - Insurance Annuities

Job Description DXC Technology helps global companies run mission critical systems and operations while modernizing IT, optimizing data architectures, and ensuring security and scalability across public, private, and hybrid clouds. We provide services across the Enterprise Technology Stack for business process outsourcing, insurance, analytics and engineering, applications, security, cloud, IT outsourcing, and modern workplace. Our DXC Insurance Services help our customers optimize and transform operations, lower costs, and increase agile new channels to growth. We improve and automate highly complex business processes and facilitate customer experience transformation. We are actively hiring Sr. Customer Service Representatives for the Annuities team at DXC. As a Sr. CSR, you will handle customer service inquiries via telephone and/or email and resolve problems. You will use computerized systems for tracking, information gathering, and troubleshooting, maintain quality service by following policies, and contribute to team efforts by accomplishing related results as needed. Responsibilities Respond to customers, agents, and broker/dealer requests via telephone or email, providing high quality service to BHF Annuity customers who have insurance or other financial service products or benefit plans. Research and respond to questions regarding status updates, policy provisions of fixed and variable annuities, errors, application & contract discrepancies and processing delays. Educate Financial Service Representatives on market requirements, processes, contract provisions and annuity products. Efficiently process transactions and track responses to ensure completion. Enhance and strengthen the relationship between the customer and BHF using strong communication skills, keen listening skills and empathy. Efficiently access and navigate multiple electronic systems to provide a complete and integrated response to the customer's inquiry. Perform these responsibilities in a consistent, professional manner while exercising strong verbal, interpersonal and high-quality service skills. Required Qualifications High School diploma. 1-2 years customer service experience. Must obtain FINRA (formerly NASD) Series 6 license within 90 days of hire (depending on the training plan). Outstanding customer service skills and dedication to providing exceptional customer care. Exceptional listening and analytical skills. Solid time management skills. Ability to multitask and successfully operate in a fast paced, team environment. Must adapt well to change and successfully set and adjust priorities as needed. Preferred Qualifications Some college experience or a trade or professional certification. Insurance or Financial Services industry experience or product specific experience. Prior Call Center experience is highly preferred. A demonstrated ability to quickly learn and continuously develop functional knowledge and an understanding of company products as well as administrative, claims, underwriting and marketing functions. A passion for serving customers and a personal commitment to following through in a dynamic, fast-paced environment. Strong computer/keyboard skills as well as solid math, analytical and problem-solving skills. Working Environment Work a shift during the hours of operation of 7:30 AM to 5:30 PM Monday - Friday; must be flexible in regard to overtime & shift worked, which may change based on business needs. Equal Employment Opportunity Statement DXC Technology Company (DXC) is an Equal Opportunity employer. All qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, pregnancy, veteran status, genetic information, citizenship status, or any other basis prohibited by law. Disability Accommodations If you are an individual with a disability, a disabled veteran, or a wounded warrior and you are unable or limited in your ability to access or use this site as a result of your disability, you may request a reasonable accommodation by contacting us via email (View email address on click.appcast.io). Please note: DXC will respond only to requests for accommodations due to a disability. #J-18808-Ljbffr DXC Technology