VP of Operations

Job Description

Job Description

Vice President of OperationsLead Strategy. Drive Performance. Shape the Future of Transportation.Join the Leadership Team at zTrip

zTrip, a division of WHC Worldwide and North America's largest taxi transportation provider, is seeking an accomplished and results-oriented Vice President of Operations to lead and oversee our Dulles market. This executive leadership role is responsible for driving operational excellence, maximizing performance across all departments, strengthening financial results, and supporting the continued growth and success of the organization.

As a key member of the leadership team, you will develop and execute strategic initiatives that enhance operational efficiency, improve customer and driver experiences, expand market opportunities, and position zTrip for long-term success in an evolving transportation industry.

What We Offer

• Comprehensive Medical, Dental, Vision, and Life Insurance
• Generous Paid Time Off (PTO) and Paid Holidays
• 401(k) with Company Match up to 3%
• Executive Leadership Development Opportunities
• High-impact leadership role with significant growth potential
• Collaborative and innovative executive team environment
• Opportunity to help lead one of the largest transportation operations in the region

Key Responsibilities of a VP of Operations:Executive Leadership & Operations Strategy

• Provide strategic leadership and oversight for all operational functions within the Dulles market
• Develop and execute business strategies that support growth, operational excellence, customer satisfaction, and profitability
• Lead transportation operations, fleet services, dispatch, customer service, driver support, and field operations teams
• Establish performance objectives and accountability measures that drive organizational success
• Champion continuous improvement initiatives that increase efficiency, productivity, and service quality
• Serve as a key advisor to executive leadership on operational planning and business strategy

Organizational Leadership & Talent Development

• Lead, mentor, and develop directors, managers, and operational leaders
• Build a high-performance culture focused on accountability, collaboration, and results
• Support recruiting, talent development, succession planning, and employee retention initiatives
• Foster a workplace culture centered on safety, professionalism, innovation, and customer service
• Promote effective communication and collaboration across departments and leadership teams
• Develop future leaders through coaching, training, and professional development opportunities

Fleet, Safety & Compliance Oversight

• Direct fleet performance initiatives focused on utilization, vehicle readiness, maintenance, and operational availability
• Ensure compliance with local, state, and federal transportation regulations
• Strengthen safety programs and risk management practices across all areas of operation
• Monitor operational performance metrics and implement strategies that maximize efficiency while minimizing downtime
• Maintain compliance with company policies, procedures, and service standards
• Drive a culture of safety and operational excellence throughout the organization

Financial Performance & Business Growth

• Partner with executive leadership to develop budgets, forecasts, and long-term strategic plans
• Oversee financial performance, expense management, and profitability initiatives
• Analyze operational and financial data to identify growth opportunities and performance improvements
• Develop strategies that increase market share, revenue, and operational efficiency
• Support business development efforts, strategic partnerships, and contract opportunities
• Lead initiatives that contribute to sustainable growth and scalability

Customer & Driver Experience

• Champion a customer-first and driver-focused culture throughout the organization
• Establish service standards that enhance satisfaction, reliability, and brand loyalty
• Monitor customer and driver feedback to identify opportunities for improvement
• Collaborate with leadership teams to strengthen service quality and operational responsiveness
• Ensure a positive experience for both drivers and passengers while maintaining operational excellence

Qualifications of a VP of Operations:

• 7+ years of senior leadership experience in transportation, logistics, fleet operations, mobility services, or a related industry
• Proven success leading large-scale, multi-department operations
• Strong understanding of transportation management, fleet operations, driver relations, and regulatory compliance
• Experience managing budgets, financial performance, operational KPIs, and strategic planning initiatives
• Exceptional leadership, coaching, and team development abilities
• Strong communication, stakeholder management, and relationship-building skills
• Strategic thinker with excellent analytical and decision-making capabilities
• Ability to lead effectively in a fast-paced, customer-focused environment
• Results-driven leader with a commitment to safety, service excellence, and continuous improvement

Why Join zTrip?

At zTrip, we're transforming transportation through innovation, technology, and operational excellence. As Vice President of Operations , you'll play an integral role in shaping organizational strategy, leading high-performing teams, and driving growth within one of our most important markets.

This position offers the opportunity to make a lasting impact on operational performance, business expansion, customer satisfaction, and community transportation services while contributing to the continued success of North America's largest taxi transportation network.

Apply Today

If you're an experienced executive leader with a proven track record of driving performance, developing teams, and delivering operational excellence, we encourage you to apply for the Vice President of Operations position. Join zTrip and help lead the future of safe, reliable, and customer-focused transportation.