Family Reunification and Diversion Specialist

Are you ready to change lives together? Join the Keys to Change team! From the front lines to the back office, our mission to end homelessness is only possible through the hard work, talent, and expertise of our diverse and dynamic staff. A career with Keys to Change is an opportunity to be the difference you want to see in the world. We offer a competitive total compensation package including medical, dental, life, paid holidays, vacation and personal time, and the satisfaction of giving hope and transforming lives. Find your fit – let’s change lives together. Keys to Change is activating a diverse and inclusive team with a wide range of backgrounds, perspectives, and skills to support the incredible diversity of the clients we serve. Beyond “prerequisites” and “minimum qualifications,” your unique combination of passion, lived experience, and/or education/work history may make you the perfect fit for Keys to Change. Position: Family Reunification and Diversion Specialist Location: Phoenix Job Id: 159 # of Openings: 1 Become a Part of Something Big! At Keys to Change, employment means contributing to real solutions that make homelessness rare, brief, and non-recurring across Maricopa County. Our work is guided by our mission of using the power of collaboration to create solutions to end homelessness. Staff across frontline and operational roles support prevention, intervention, and access to housing, with each position connected to measurable outcomes. We are looking for people who value collaboration, accountability, customer service and practical problem-solving and who want their work to contribute to lasting change. Keys to Change is an Equal Opportunity Employer and offers an attractive health and benefits package for our employees, including towards monthly premiums for Health, Dental, Long- and Short-Term Disability, and Life insurance (employee only), Paid Time Off, 403b, 8 Paid Holidays, and flexible schedule. Summary This role serves families and individuals experiencing housing crises, those at immediate risk of homelessness, and people seeking to reunite with family members as an alternative to entering the shelter system. A Family Reunification and Diversion Specialist in homeless services works to prevent homelessness and reunite families by providing crisis intervention, problem-solving assistance, and coordinated support services. Diversion avoids the trauma of homelessness for families and individuals by helping them identify immediate alternative housing arrangements and by connecting them to services and financial resources in the community. This position will work closely with community partners and entry points across the Coordinated Entry system to divert individuals and families experiencing a housing crisis from being homeless. Essential Functions Diversion & Reunification Services Conduct comprehensive assessments with referred clients to explore safe diversion and reunification options. Facilitate direct engagement with family members, friends, or support networks. Coordinate logistical needs for reunification, including transportation, communication tools, and referrals to services in the destination community. Provide mediation and conflict resolution support where family dynamics require facilitation. Serve as the primary liaison between the Welcome Center, Outreach Team, and other partners to identify candidates for diversion. Establish consistent communication protocols to ensure all teams understand and adhere to the diversion process. Participate in regular team meetings and case conferencing. Process Fidelity & Documentation Maintain accurate, detailed records in HMIS and internal tracking systems regarding diversion attempts, outcomes, and follow-ups. Monitor process adherence across teams and support fidelity through coaching, training, and documentation reviews. Track and analyze recidivism data to assess trends and recommend improvements to the diversion approach. Conduct structured follow-up calls at 7, 30, and 90 days post-diversion to assess client stability and satisfaction. Identify additional supports or interventions needed for client's post-reunification. Engage re-diverted clients in reassessment and service re-engagement as needed. Provide training and technical assistance to staff on diversion techniques, trauma-informed approaches, and family mediation. Participate in professional development to stay current on best practices in diversion, reunification, and homelessness prevention. Additional duties as assigned. Minimum Qualifications Bachelor’s degree in social work, Human Services, or related field preferred. Or equivalent progressive professional experience working 4-6 years in the homeless service sector or a related field. Minimum 2 years of experience in homeless services, case management, or diversion strategies. Strong mediation, conflict resolution, and problem-solving skills. Knowledge of trauma-informed care, harm reduction, and client-centered practices. Proficiency in documentation, data tracking, and basic data analysis. Ability to work collaboratively across teams and with diverse populations. Strong organizational and time management skills. Bilingual (Spanish/English) preferred but not required. Present a valid fingerprint clearance card on the first day of employment. Mobility sufficient to conduct regular duties within a normal office environment. Ability to lift up to 20 pounds in order to safely manage office supplies and equipment. Using the Power of Collaboration to Create Solutions to End Homelessness Values We are guided by our belief in dignity, diversity, innovation, creativity, empowerment, community, responsibility, and collaboration. Phoenix Location Key Campus 204 S. 12th Avenue Phoenix, AZ 85007 View phone number on click.appcast.io Equal Employment Opportunity Statement Keys to Change will recruit, hire, train, and promote persons in all job titles without regard to age, color, disability, gender (including gender identity), marital status, national origin, race, religion, sex, sexual orientation, veteran status, or other statuses protected by applicable law. In addition, all personnel actions such as compensation, promotion, demotion, benefits, transfers, staff reductions, terminations, reinstatement and rehire, company-sponsored training, education and tuition assistance, social and recreational programs will be administered in accordance with the principles of equal employment opportunity. #J-18808-Ljbffr Keys to Change