Call Center Agent

Company DescriptionAt Entertainment Travel Associates, we specialize in providing exceptional travel experiences tailored to our clients’ unique needs. Based in Tampa, FL, our team is dedicated to delivering seamless service, unforgettable journeys, and a commitment to excellence in the travel and entertainment industry. Join us and become part of a growing company where professionalism meets passion.Job DescriptionJob SummaryWe are seeking a motivated Call Center Agent to provide professional phone support and ensure a positive customer experience. This role is ideal for individuals who are excellent communicators, enjoy assisting customers, and thrive in a fast-paced environment.ResponsibilitiesHandle inbound and outbound customer calls professionally and courteously.Provide accurate information regarding company products and services.Assist customers with questions, requests, and routine concerns.Maintain detailed records of customer interactions and service outcomes.Resolve customer issues efficiently or escalate when appropriate.Follow company procedures and quality service standards.Build positive customer relationships through effective communication.Support customer satisfaction and retention initiatives.Collaborate with team members to achieve individual and team goals.Participate in ongoing training and performance development.QualificationsHigh school diploma or equivalent required.Excellent verbal communication and active listening skills.Strong customer service and problem-solving abilities.Positive attitude and professional demeanor.Ability to multitask in a fast-paced environment.Strong organizational skills and attention to detail.Ability to work independently and as part of a team.Additional InformationCompetitive salary ($45,000–$50,000 annually)Career growth opportunitiesProfessional development and ongoing trainingCollaborative and supportive work environmentPaid time offHealth, dental, and vision insuranceRetirement savings planEmployee assistance programWork-life balancePerformance recognition programs Compensation: USD 3700 - USD 4500 - monthly