Customer Service Representative - State Farm Agent Team Member

Customer Service Representative - State Farm Agent Team Member Full Time in San Ramon, CA Benefits Retirement plan with employer match Bonus based on performance Health insurance Opportunity for advancement Paid time off License reimbursement Competitive salary Flexible schedule Training & development About Our Agency We opened our doors in December 2021 and are proud to be part of a three-generation State Farm family—our founders were both California State Farm agents. We’re rooted in service, community, and lasting relationships. Our office culture is supportive, welcoming, team-focused, and we invest in our team with competitive compensation, bonuses, and a retirement plan. We sponsor local events such as the San Ramon Run for Education, partner with the San Ramon Chamber of Commerce, and regularly participate in the San Ramon Farmers Market. Community involvement is at the heart of what we do. Role Description As a Customer Service Representative, you will generate exceptional customer experiences that reinforce the growth of our successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you a fit for this role. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support. Responsibilities Answer customer inquiries and provide policy information. Assist customers with policy changes and updates. Process insurance claims and follow up with customers. Maintain accurate records of customer interactions. Qualifications Communication and interpersonal skills. Detail-oriented and able to multitask. Previous customer service experience preferred. Compensation $20.00 - $25.00 per hour Qualified candidates must adhere to the following legal statement: State Farm agents are independent contractors who hire their own employees. State Farm agents’ employees are not employees of State Farm. Agents are responsible for, and make all employment decisions regarding, their employees. #J-18808-Ljbffr