Sales Engineer / Customer Success Manager

Sales Engineer / Customer Success Manager

We are a SaaS company and help software companies from all over the world to internationalize their products. Our customers, such as Spotify, Esports League, Universal, and many more have relied on LingoHub's translation tool for years.

Job Description

• You build, maintain and grow relationships with new product signups, current trial users, and existing customers.
• You demonstrate technical expertise in product demonstrations and customer onboardings
• As the first touch point for our users, you deeply understand our customers' problems, needs and wishes and create solutions for them.
• You support our diverse, global client base - from small startups to leading enterprises
• You develop a deep understanding of our software and contribute ideas and suggestions for improvements, e.g. for our product roadmap, our help center and other content assets
• You coordinate feature requests, customer bugs and requirements within our team

Qualifications

• You have IT experience and a technical background
• You have a solid technical knowledge about the current web technologies, frameworks and programming languages
• You have fluent written and spoken English skills
• You have the ability to explain complex topics in simple terms
• You have great troubleshooting skills
• You are eager to learn and to develop new skills and to try new tools

Additional Information

Why work at LingoHub?

• Work remotely: Work wherever you feel most productive. LingoHub operates with a remote work setup by default.
• Exciting and various tasks await you.
• Flat hierarchies and quick decision-making processes guarantee dynamics.
• Internationality is in our blood. English is our company language.
• We allow flexible working hours.