Front Office Support Analyst, ION Fixed Income Trading
Full-time
Segrera Associates
Senior Front Office Support Analyst, ION Fixed Income Trading
Global Bank, U.S. Securities Business
Midtown Manhattan | Four days onsite, one day remote
Long-term contract with plans to convert to permanent
The Opportunity
The U.S. securities arm of a global bank is hiring a Senior Front Office Support Analyst for its Front Office Solutions technology group. You’ll sit directly with the fixed income trading desks and own production support for the ION platform they trade on every day: pricing, RFQ and order flow, market connectivity, and trade booking.
This is a hands-on technology role, not an operations, trade support, or middle office seat. When a quote stops streaming, an RFQ gets missed, or a gateway drops, you’re the person the desk calls. You’ll diagnose it across ION, the server, and the connection, fix it during live trading, and then make sure it doesn’t happen again.
What You’ll Do
- Provide front office production support for the fixed income desks across the ION trading stack
- Troubleshoot pricing, RFQ, order routing, gateway, and STP issues in real time
- Run start-of-day and end-of-day checks and own incidents through root cause analysis and permanent fix
- Manage ION configuration changes, upgrades, releases, and testing under strict change management
- Query and analyze trade data in SQL and investigate issues through Unix/Linux logs
- Partner with development, infrastructure, middle office, and ION vendor support on platform issues and projects
What We’re Looking For
- 7+ years of front office application or production support at a bank, broker-dealer, or exchange
- Strong hands-on ION experience supporting fixed income trading (rates, credit, or both)
- Solid understanding of the fixed income trade lifecycle, from quote to booking
- Working knowledge of SQL and Unix/Linux for troubleshooting
- FIX connectivity troubleshooting experience
- Calm under pressure and able to talk directly to traders when something is broken
- Able to work onsite in Midtown four days a week
Preferred Experience
- ION MMI/Marketview, gateways, or PXE pricing
- Shell scripting or Python for automation and monitoring
- Tradeweb, Bloomberg, MarketAxess, or BrokerTec connectivity
- Bloomberg TOMS or another fixed income OMS
- Fixed income regulatory reporting (TRACE)
This is a senior, desk-facing seat for someone who wants to be the ION expert the trading floor relies on.
Vacancy posted 3 days ago
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