Service Advisor

Service Advisor Wooster, OH Wooster Power Equipment is currently searching for a full-time Service Advisor to be the primary point of contact for customers seeking repair and maintenance for lawnmowers, tractors, and handheld OPE/Powersports. You will translate customer needs into technical work orders and manage the service lifecycle. Benefits Wage dependent on experience and skillset Simple IRA Flexible PTO Paid vacation after 1 year of employment (March-May no vacations unless approved) Uniforms, safety shoes and boots Store discounts Paid Holidays (New Years, Memorial Day, Independence Day, Labor Day, Thanksgiving and Christmas) Paid sick leave per company handbook Voluntary Benefits: Dental and Vision Insurance, Short and Long-term liability- more available upon request! Schedule Monday-Friday 8:30am-5:00pm Saturdays when needed during our busy season Scheduled to work one Saturday per month Flexible adjusting work hours as needed Qualifications Experience in service advising or small engine repair highly preferred- willing to train qualified applicant Proficiency with Dealer Management Systems (DMS) or software systems Ability to lift up to 75lbs. to assist with equipment loading/unloading Communication skills Ability to work in a fast-paced environment Responsibilities Greet customers, perform initial visual inspections, and document specific equipment issues (e.g., engine surging or deck vibration) Schedule repairs and coordinate with technicians to meet deadlines Work with employees to solve technical issues between distributors and technicians Write warranty repairs and describe why the warranty situation happened and needs to be solved Build estimates for parts and labor; suggest preventative maintenance Update customers on repair status and explain technical repairs Assist the sales department as needed with customer service and sales transactions as needed- answer phones and direct calls/messages Schedule pickup and delivery for the service department and delivery of new equipment Perform all other duties as assigned #J-18808-Ljbffr