Manager, Operations

Position: Operations Manager
About the Role
How you will contribute
• Manage the daily activities of a logistics operation to maximize scheduling and delivery of
commodities to the customer.
• Interface with customer to ensure smooth -coordination of scheduling and maximization of
schedule adherence; provides input on local conditions, identifies needs and receives direction
on real-time staffing increases or decreases.
• Enact contingency plans as needed; escalate and direct activities during system problems,
disasters, etc.; identify potential problems, troubleshoot, escalate issues to local and senior
management, and participate in post-mortem analysis of problems providing input for future
process improvements.
• Review ongoing performance results to targets. Take corrective measures with authorization,
escalate as needed
• Responsible for providing effective leadership to the Warehouse Managers and/or team,
enforcing company standards, act as a role model.
• Other duties as assigned.
Responsibilities
• Manage the flow of day-to-day IBOS operations
• Oversees daily management of staff
• Monitor team members' performance to identify training and development needs
• Provide direction, instruction, and guidance to team members to ensure achievement of service
SLA & standards
• Manage team capacity & utilization for assigned tasks during normal operations
• MPOC Client relationship management
• Conduct weekly service review with Client
• Health and Safety development and execution
• Develop and execute SOPs
• Maintain strong work knowledge of all operating systems
• Other duties as assigned
Your Key Qualifications
• Bachelor's degree in business, engineering, or related field preferred.
• Progressive experience performing professional level operational and plant management
duties; preferably in automotive or logistics industry.
• Ability to read, analyze, and interpret complex documents. Ability to respond effectively
to sensitive inquiries or complaints. Ability to write documents using original or
innovative techniques or style. Ability to make effective and persuasive presentations on
controversial or complex topics to top management and customer.
• Ability to define problems, collect data, establish facts, and draw valid conclusions. Ability
to interpret an extensive variety of technical instructions in mathematical or diagram
form and deal with several abstract and concrete variables.
• Proficient personal computer skills including electronic mail, record keeping, routine
database activity, word processing, spreadsheet, graphics, etc

About the Role

How you will contribute

• Manage the daily activities of a logistics operation to maximize scheduling and delivery of commodities to the customer.
• Interface with customer to ensure smooth -coordination of scheduling and maximization of schedule adherence; provides input on local conditions, identifies needs and receives direction on real-time staffing increases or decreases.
• Enact contingency plans as needed; escalate and direct activities during system problems, disasters, etc.; identify potential problems, troubleshoot, escalate issues to local and senior management, and participate in post-mortem analysis of problems providing input for future process improvements.
• Review ongoing performance results to targets. Take corrective measures with authorization, escalate as needed
• Responsible for providing effective leadership to the Warehouse Managers and/or team, enforcing company standards, act as a role model.
• Other duties as assigned.

Your Key Qualifications

• Bachelor's degree in business, engineering, or related field preferred.
• Progressive experience performing professional level operational and plant management duties; preferably in automotive or logistics industry.
• Ability to read, analyze, and interpret complex documents. Ability to respond effectively to sensitive inquiries or complaints. Ability to write documents using original or innovative techniques or style. Ability to make effective and persuasive presentations on controversial or complex topics to top management and customer.
• Ability to define problems, collect data, establish facts, and draw valid conclusions. Ability to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables.
• Proficient personal computer skills including electronic mail, record keeping, routine database activity, word processing, spreadsheet, graphics, etc.

Compensation
DP World offers exciting and challenging roles within a growing international organization. We strive to hire and develop the right people, locally and globally, stimulating personal growth and self-development within an informal atmosphere. We offer a market competitive compensation package.


About DP World
Trade is the lifeblood of the global economy, creating opportunities and improving the quality of life for people around the world. DP World exists to make the world's trade flow better, changing what's possible for the customers and communities we serve globally.
With a dedicated, diverse and professional team of more than 111,000 employees from 159 nationalities, spanning 77 countries on six continents, DP World is pushing trade further and faster towards a seamless supply chain that's fit for the future.
We're rapidly transforming and integrating our businesses -- Ports and Terminals, Marine Services, Logistics and Technology - and uniting our global infrastructure with local expertise to create stronger, more efficient end-to-end supply chain solutions that can change the way the world trades.
What's more, we're reshaping the future by investing in innovation. From intelligent delivery systems to automated warehouse stacking, we're at the cutting edge of disruptive technology, pushing the sector towards better ways to trade, minimising disruptions from the factory floor to the customer's door.
DP World is on a mission to transcend boundaries and bridge the gap between all nations and cultures - not just in what we do but also in how we behave.
We are dedicated to creating a culture where everyone feels respected, supported, and empowered to reach their full potential. We believe that embracing inclusion and diversity, drives innovation and growth and helps us connect people, businesses, and societies. Free minds and different perspectives are changing our world, and together we can change what's possible.
The DP World family comprises of syncreon, Imperial and P&O.
WE MAKE TRADE FLOW
TO CHANGE WHAT'S POSSIBLE FOR EVERYONE.