SLA-Driven Call Center Operations Manager

$111.4k - $150k

ASM Research, An Accenture Federal Services Company

A leading federal services company is seeking a Call Center Operations Manager in Cheyenne, Wyoming. The successful candidate will oversee daily operations and ensure high-quality call center services in alignment with SLAs and compliance requirements. Responsibilities include workflow analysis, staff management, training, and performance monitoring. Candidates should have a bachelor's degree and 7-10 years of relevant experience, with a preference for PMP or ITIL certification. The compensation range for this position is $111,400 to $150,000. #J-18808-Ljbffr

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Vacancy posted 1 day ago

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