Client Operations Coordinator

About This Role

At On-It, you sit at the center of our delivery engine. We're a Tampa-based boutique facilities management company serving blue-chip clients across all 50 states in seven industries; restaurants, retail, salons, and more. Every day, our clients count on us to keep their facilities running. As a Client Operations Coordinator , you'll own that promise: taking reactive and emergency work orders from intake to close, coordinating technicians, managing vendors, keeping clients informed, and making sure nothing falls through the cracks.

This isn't a construction project management role and you don't need a PM background . It's a fast-paced, high-volume coordination job; think running a busy shift, a store, or a game day, but for facilities work orders across the country. If you've ever been the person who kept things moving when everything was on fire at once, this is your kind of job.

What You'll Own

• Handle 40+ work orders per month across reactive and emergency jobs; volume, speed, and consistency are the baseline.
• Own each work order end-to-end: intake, technician assignment, vendor coordination, client communication, documentation, and close.
• Source technicians and get multiple bids on every applicable project, never single-source, always find the best fit.
• Write proposals and cost estimates, maintain margin discipline, and flag any job that's escalating before it becomes a problem.
• Keep your pipeline complete, organized, and current at all times; clean data is non-negotiable here.
• Negotiate vendor pricing and collect compliance documents (W9s, COIs) on every project.
• Resolve billing issues and work order holds proactively; don't wait to be told something is stuck.
• Maintain CRM, portals, and project records across all active accounts.
• Participate in occasional on-call rotation and represent On-It with professionalism every time.

What Success Looks Like in the First 90 Days

Days 1–30 · Onboard & Orient

• Learned On-It's culture, team structure, tools, and chain of command.
• Completed all initial training and onboarding tasks.
• Shadowed the Team Leader and 2nd in Command on active jobs.

Days 30–60 · Apply & Contribute

• Independently managing assigned work orders with minimal escalation.
• Sourcing techs and acquiring multiple bids with consistency.
• Communicating effectively within the chain of command.

Days 60–90 · Perform & Integrate

• Consistently hitting 40+ work orders per month.
• Maintaining a clean, organized pipeline with no gaps.
• Proactively identifying and addressing job-level challenges before they escalate.

You'll Thrive Here If You Have

• Experience running something fast-paced and customer-facing; a retail store, restaurant, bar, club, athletic program, or similar. Facilities or construction background is  not required and not what we're looking for.
• You are hungry to learn, grow, and become the best version of yourself in all aspects of life.
  
• A track record of managing high-volume, chaotic workloads without dropping balls.
• Strong written and verbal communication; clear, fast, and professional in every interaction.
• An organized, detail-oriented approach; your pipeline is clean because you made it clean, not because someone reminded you.
• A solutions-first mindset; you don't wait to be told what to do, and you don't escalate until you've thought it through.
• Comfort juggling multiple platforms at once (Google GSuite, CRM tools, client portals).
• You're early in your career and hungry to prove yourself. We don't care how many years you have, we care how you show up. If you thrive in fast-paced, high-energy environments and want a place to grow fast, you'll fit right in here
• Bachelor's degree
• Tampa Bay residency; this role is in-office Tuesday through Thursday in Ybor City.

Bonus Points

• Vendor negotiation or subcontractor management background.
• Multi-site or multi-account experience (store district, regional ops, athletics conference, etc.).
• Any hands-on experience with plumbing, electrical, HVAC, or general repairs genuine curiosity about how things work matters here.

Compensation & Benefits

• Base salary: $60,000, plus performance-based incentive (10% commission on GP above monthly threshold).
• Medical, Dental, Vision, and Life Insurance — 100% employer-paid.
• 401(k) with employer match.
• PTO: 14 vacation days, 10 paid holidays.
• Parking (Centro Garage), 24/7 Industrious office access, gym, and daily breakfast + snacks.

On-It Construction values diversity and is an equal opportunity employer. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.