Restoration Project Manager

SERVPRO of Howell/Wall Restoration Project ManagerDo you love helping people through difficult situations? Then, don't miss your chance to join our franchise as a new restoration project manager. As a new restoration project manager at SERVPRO of Howell/Wall, you will be a part of a team of quality people who focus on excellent service, fairness, and mutual respect. The restoration project manager oversees all aspects of assigned restoration projects and assigned production crews. Their responsibilities are centered around customer satisfaction, revenue growth, profit growth, management development, and staff development. This front-line management position leads their team to operational excellence. As a valued SERVPRO® franchise employee, you will receive a competitive pay rate, with opportunity to learn and grow. Training and development program available, which can include industry certifications.In this position, you will be making a difference each and every day. We have a sincere drive toward the goal of helping make fire and water damage "Like it never even happened®!"Primary ResponsibilitiesManage the customer and client experience and overall customer satisfaction tracked with online reviewsProvide priority response to potential customersEnsure an accurate scope of work for projects and prepare estimates utilizing computer hardware and proprietary softwareNegotiate customer and/or client approval of project scope and estimateSchedule, coordinate and oversee crews and resources to provide service on active projects to include subcontractorsReview job site documentation to support the services provided and ensure proper client requirements and billing processMaintain written communication with customers, teammates, vendors and insurance representativesManage production expenses including equipment, vehicles and other material assetsFollow and oversee safe work practices and adherence to safety and risk management guidelines at all timesParticipate in recruiting, hiring and training production teammatesPosition RequirementsEffective written and oral communication with intermediate math and computer skillsExperience in cleaning/restoration preferredHigh school diploma/GEDIICRC certifications preferred, Xactimate® experience a PLUS!Valid drivers license requiredAbility to lift a minimum of 50 pounds regularly, occasionally up to 100 pounds with assistanceAbility to climb ladders, work at ceiling heights, work in tight spaces (e.g., crawl spaces, attics)Ability to sit/stand/walk for prolonged periods of timeAbility to repetitively push/pull/lift/carry objectsAbility to work with/around cleaning products/chemicalsAbility to travel locally and out of state when necessaryAbility to successfully complete a background check subject to applicable lawPay Rate Competitive salary based on experience. All employees of a SERVPRO Franchise are hired by, employed by, and under the sole supervision and control of an independently owned and operated Servpro Franchise. Servpro Franchise employees are not employed by, jointly employed by, agents of or under the supervision or control of Servpro Industries, LLC or Servpro Franchisor, LLC (the Franchisor), in any manner whatsoever. All Sample Forms provided by Servpro Industries to Servpro Franchises should be reviewed and approved by the Franchise's attorney for compliance with Federal, State and Local laws. All Sample Forms are provided for informational purposes and Servpro Franchises may choose whether or not to use them. Each SERVPRO® Franchise is Independently Owned and Operated. Revised 10/20 Compensation: $40,000.00 - $80,000.00 per year