Senior Associate, Bilingual (Spanish) Process Manager Linguist

Senior Associate, Bilingual (Spanish) Process Manager Linguist As a Senior Associate, Process Manager, Linguist on the Enterprise Language Accessibility (ELA) team you will be part of a talented cross‑functional team responsible for providing end‑to‑end multilingual expertise for the enterprise and helping ensure linguistically accurate and culturally resonant content across multiple touchpoints for Capital One’s U.S. Spanish‑speaking customers. The role blends deep linguistic expertise with process excellence, requiring mastery of specialized terminology, translation technologies, and rigorous quality assessment methodologies. Beyond technical translation, you will drive operational excellence through the application of process management frameworks and technical proficiency, ensuring effective stakeholder engagement, clear communication, and support for strategic prioritization of enterprise needs within established risk controls. Essential Linguistic Competencies Proficiency in syntactic adaptation favoring standard terms for a diverse U.S. Spanish-speaking audience Tone management to meet diverse audiences and text types Mastery of financial, legal, marketing, and banking terminology, strictly adhering to glossaries, termbases, and style guides Quality Assurance (QA) review skills, following established error markup parameters Ability to navigate Legal and Brand requirements, employing careful phrasing to mitigate compliance risk Familiarity with digital standard terminology and the ability to manage coding strings and character limitations Maintain consistency in terminology throughout documents and show diligence in following established standards for format accuracy Responsibilities Ensure high‑quality delivery of Spanish translation services by leveraging established processes and systems Drive consistent application of process, technology, and tools for delivery of objectives and key results Identify opportunities for process improvements and deliver actionable guidance to remediate them Meet with key stakeholders or performers as needed based on operational needs Preemptively identify and resolve issues, ensuring all deliverables meet the highest quality standards for press readiness, regardless of the workflow step Proactively engage with cross-functional teams to educate, collaborate, and reach mutual goals by providing subject matter expertise Basic Qualifications High School Diploma, GED or equivalent certification At least 3 years of experience as a specialized linguist in financial services, legal or marketing (English → Spanish) At least 3 years of experience using language technologies (CAT tools, machine translation, AI tools applied to translation, terminology management, language models management) At least 3 years of experience in Banking, Marketing, Legal or Advertising Fluent in Spanish and English Preferred Qualifications Bachelor's Degree in Translation or Spanish 5+ years of general experience in English → Spanish professional translation American Translators Association (ATA) Certification (English → Spanish) 2+ years of additional language translation experience (Portuguese, Arabic, Mandarin, Japanese or other) 2+ years of experience in Process Management 4+ years as a Spanish linguist in financial services, legal or marketing setting 4+ years of experience using language technologies (CAT tools, machine translation, AI techniques for translation, terminology management, language models management) 5+ years of experience in Banking, Marketing, Legal, Marketing or Advertising 2+ years of Desktop Publishing (DTP) experience in layout design using design software like Adobe InDesign, Illustrator, Figma, or Photoshop At this time, Capital One will not sponsor a new applicant for employment authorization for this position. Salary ranges by location (full‑time): Plano, TX: $80,800 – $92,200 Richmond, VA: $80,800 – $92,200 New York, NY: $96,900 – $110,600 Riverwoods, IL: $80,800 – $92,200 McLean, VA: $88,800 – $101,300 This role is also eligible to earn performance‑based incentive compensation, which may include cash bonus(es) and/or long‑term incentives (LTI). Incentives could be discretionary or non‑discretionary depending on the plan. Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well‑being. Capital One is an equal opportunity employer (EOE, including disability/vet) committed to non‑discrimination in compliance with applicable federal, state, and local laws. Capital One promotes a drug‑free workplace. #J-18808-Ljbffr Capital One