Assistant General Manager

Management Opportunity At Hyatt Place Austin/Round RockFull-Time Flexible - Weekend AvailabilityQualificationsThe ideal candidate will possess exceptional guest service acumen, leadership, and organization skills, as well as motivation to drive our stellar team to continued successAbility to be flexible and adapt to any situationPrevious hotel experience is requiredPassion for customer service and a positive outgoing personalityExcellent communications and organizational skillsAble to motivate the team to provide best-in-class customer serviceResponsibilitiesAs the AGM, you will lead a team in developing and implementing property-wide strategies. Your role is pivotal in successfully implementing brand service strategy and initiatives. The ultimate objective is consistently meeting or exceeding guest, brand and ownership expectations.Oversee the teams in all hotel departments including: Front Desk, Housekeeping, F&B and Night Audit.Hire and manage team members who demonstrate strong functional expertise, creativity, entrepreneurial leadership, and critical thinking to meet the business needs of the operation.Develop a thorough knowledge of the hotel staff, services, hours of operation, room details, amenities and hotel surroundings.Inspire and motivate employees to achieve operational excellence while practicing strategic retention efforts within the hotel team.Ensures staff is accountable for successful performance in a positive mannerEffectively respond to and resolve guest concerns or complaints in a timely and efficient manner.Communicates a clear and consistent message regarding property goals to produce desired resultsConducts annual performance reviews with direct reports according to Standard Operating ProceduresParticipates in daily/weekly/monthly Operations meetings to ensure strong and sustained interdepartmental communications, problem resolution, and guest satisfactionEnsures accurate revenue, expense, and labor forecasts and executionCreates appropriate development plans based on individual strengths, development needs, career aspirations and abilitiesOther duties: Please note that this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities required of the employee for this job. Duties, obligations, and activities may change at any time, with or without notice.Who We AreTudor Hotel Management, LLC is a hospitality company that delivers value, rewards, and a sense of pride to its associates, guests, and investors.Our company is an equal-opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.