Assistant General Manager

At Vino Volo (a Paradies Lagardère Company), our mission is to change how people experience great wine. We are passionate about connecting with each of our guests on multiple levels. From our quality tapas-style food offerings to the exceptional hospitality delivered by our teams, we focus on more than just restaurant operations. We specialize in experiences. The Assistant Manager leads the team in charming and captivating Vino Volo customers through sophisticated customer service and wine expertise in all areas of the business. They ensure guest satisfaction through proper training of employees and adhering to company SOPs. They ensure smooth day-to-day operation of the store and provide daily supervision of all members of the team with guidance from the General Manager. The Assistant Manager is also responsible for communicating effectively and liaising with all functional areas and levels of management. You will create and deliver first-class experiences for the traveling public by impressing customers with the Vino Volo experience. The primary goals of the Assistant Manager are to lead and coach their team to 1) impress customers with the quality of the Vino Volo experience; 2) sell wine by the flight/glass/bottle, food, and merchandise to these same customers; and 3) maximize sales while controlling costs. From time to time the Market Assistant Manager may be called upon to assist at another store. In joining our team, you commit to supporting this mission by demonstrating our service standards at all times, and holding all team members to the same. Providing a safe work environment of trust and respect free of harassment is expected. DUTIES AND RESPONSIBILITIES All Vino Volo positions, including the Assistant Manager, require that you embody a positive company image by providing courteous, friendly, and efficient service to customers and team members at all times. We invite you to embrace our family culture by following the Vino Volo core values: Be Extraordinary, Cultivate Community, Plant and Grow, and Share the Wine. Team Member Leadership & Development Must love and support their Team! Maintain standards for food, beverage, service, and atmosphere while building positive customer relations. Engage customers in an approachable but sophisticated manner and help them to discover and fall in love with Vino Volo’s wines, making them want to buy these wines by the bottle. Collaborate with the team to ensure all customers are as happy as possible at all times, and all possible up-sale opportunities are captured. Collaborate to create a relaxed, refined, and enjoyable environment for customers in spite of the stresses, noise, and crowds of the airport environment. Deliver and coach employees to charm and captivate customers with a service level they have never before experienced at an airport, and rarely ever encounter at stores or wine bars outside the airport. Serve as a role model and provide accessibility to staff while developing leadership and motivational skills. Help train new team members in Vino Volo’s approach to service and sales. Respond to customer complaints and feedback and work to proactively resolve them within company procedures and guidelines. Ensure timely completion and presentation of all orders in accordance with Vino Volo standards. Exhibit efficiency in completing job requirements by working with a sense of urgency and consolidating tasks. Supporting programs to enhance staff morale and training, which includes writing of schedules. Effectively lead the all areas of the business. Acts with integrity and honesty while promoting the company culture. Operations: Assist with food, beverage, labor-management costs, receiving, storage, and inventory management including but not limited to product selection and invoicing. Assist the General Manager with recruiting, onboarding, and training new employees. Supervises and coaches team members through the effective use of corrective action tools as provided by the company. Lead each shift by delegating duties, assigning tasks, and following up with all team members. Demonstrate management and leadership ability through building effective relationships with customers, supervisors, team members, and purveyors. Must be proficient in each area of the business to assist when necessary. Help the General Manager to keep the store in good repair, including coordinating with vendors to handle maintenance and repair if necessary. Follow inventory control procedures to reduce product loss. Maintain cleanliness and organization throughout the restaurant. Prepare food when necessary. Check food quality and temperatures throughout the day to maintain Health and Safety regulations. Ensure the security and safety of guests and team members through pro-actively following proper sanitation and safety procedures. Follow proper procedures and guidelines for opening and closing the Market. Work with manager to re-organize shift duties when necessary. Ensures and supervises store setup, opening and closing procedures. Performs daily accounting and cash control. Must demonstrate a commitment to getting the job done. Hours will vary on a weekly basis based on workload and deadlines. Working during weekends, holidays, and peak business periods may be required according to the manager’s schedule. Enthusiastically supports decisions once made by VinoVolo and management. Open-minded to feedback. EDUCATION, EXPERIENCE, CERTIFICATIONS: A four-year degree is preferred, and two years of college education is required. Two to four years of total work experience is required in one or more of the following positions: manager or wine sommelier at a well-respected full-service restaurant, manager or server at a wine bar or winery tasting room. All applicants must be at least 21 years of age. POSITION QUALIFICATIONS: Ability to lead and manage a team. Knowledge of wines, including how to taste, evaluate, purchase and sell wines preferred but not required. Skilled at and enjoys delivering excellent customer service. Highly responsible and reliable. Detail-oriented. Experienced with and proficient at using retail point-of-sale systems. Proficient in Microsoft Office suite products. Must be able to pass required TSA screening and background check. 21 years of age or older (must be able to taste and evaluate product). Fully functional sense of smell and taste, needed to understand wines. Ability to work day, evening, or a combination of shifts on weekends and/or public holidays. Valid Serve Safe certification. Ability to communicate in English effectively, both orally and in writing. Able to push, pull, lift and/or carry up to 50 pounds. This position description is merely intended to describe the primary elements of the position. Vino Volo (a Paradies Lagardère Company) reserves the right to change the position description and to assign additional duties and responsibilities as necessary. This position description does not constitute an employment contract of any kind. This position description is merely intended to describe the primary elements of the position. Paradies Lagardère reserves the right to change the position description and to assign additional duties and responsibilities as necessary. This position description does not constitute an employment contract of any kind. Paradies Lagardere is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, physical or mental disability, sexual orientation, marital status, military or veteran status, gender identity and expression, genetic information, or any other factor protected by law. We are committed to creating a diverse and welcoming workplace that includes individuals with diverse backgrounds and experiences. The Company is committed to offering reasonable accommodations to job applicants with disabilities. Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor. #J-18808-Ljbffr