Product Support Sales Representative

Product Support Sales Representative

Join Komatsu as a Product Support Sales Representative, where you'll be at the forefront of supporting product support and crushing equipment parts sales across the United States. This is a unique opportunity to build business and be part of something new and moving forward. You will play a key role in expanding product support sales, developing customer relationships, and contributing to the growth and momentum of the organization. This dynamic role places a strong emphasis on the sales of crushing parts and service, while also providing product within the North American market. You'll be working closely with the Product Support Manager and our dedicated local service department, playing a crucial role in addressing customer needs and enhancing service delivery by actively promoting sales of parts and services. Your role will be vital in establishing and nurturing relationships within your assigned territory with customers, positioning you as a trusted advisor and key communicator. Successful candidates will demonstrate a proactive mindset, a strong sense of urgency, and a detailed approach to follow-ups. Ideally, candidates will have a minimum of two years' experience in the heavy equipment industry, bringing valuable insights to the role.

Key Job Responsibilities:

• Identify and expand opportunities for parts and service sales among assigned customers to drive revenue growth across various product lines, including consumables, service repairs, and remanufacturing.
• Prepare comprehensive parts and service estimates that clearly communicate value to customers.
• Enhance the company's service presence through a thorough understanding of the fleet needs of each assigned customer, enabling customized solutions.
• Maintain up-to-date customer information in CRM systems.
• Possess and apply knowledge of crushing equipment to support and promote sales effectively.
• Proactively market current parts sales and marketing initiatives, presenting new and used opportunities to clients.
• Implement a systematic contact schedule and document all customer interactions in CRM to ensure thorough coverage of all accounts.
• Conduct routine on-site machine inspections and walk around assessments, presenting findings to customers and promoting KOMATSU Technical Services.
• Educate customers on product support technology and provide hands-on training as required.
• Offer assistance during non-standard hours for emergency needs, demonstrating commitment and reliability.
• Manage customer expectations effectively, balancing scheduling logistics and parts availability against the urgency of needs.
• Oversee collections and purchase order management to ensure smooth operational flows.
• Perform additional duties as assigned.

Qualifications/Requirements:

• At least 2 years of experience in a customer-facing sales role
• At least 2 years in the construction/mining equipment industry
• Associate degree or equivalent from a two-year college or technical school preferred, or a combination of formal education and 6+ years of relevant industry experience.
• Preferable background of heavy equipment parts and service sales experience along with technical repair knowledge.
• Demonstrate mechanical aptitude with proficiency in machine evaluation.
• Possess strong customer service skills.
• Proven expertise in sales techniques, with an ability to influence and close deals.
• Show self-motivation and a drive for excellence, contributing positively both as an individual and as part of a team.
• Possess a valid driver's license and maintain a clean driving record to ensure safe mobility for site visits and customer engagement.
• Willingness to undergo background checks, drug screenings, and physical testing to ensure compliance with company standards.
• Capabilities to read, write, and communicate effectively in English, enabling clear exchanges with diverse clientele.

Additional Information:

COLLABORATION, ADAPTABILITY, HUNTER MENTALITY, BUSINESS ACCUMEN, APPLICATION OF KNOWLEDGE, LEADERSHIP

Diversity & Inclusion Commitment At Komatsu we come from diverse backgrounds, with unique perspectives, experiences, and contributions. We are committed to creating a workforce that is reflective of the communities we work and live in. We believe that our people are part of our shared purpose. We are authentic, ambitious, and innovative in our pursuit of Diversity & Inclusion. United, we are on a journey towards a sustainable future that creates value together.

Company Information Komatsu is a world leader in manufacturing construction, mining, forestry, and industrial heavy equipment. Founded in 1921, Komatsu has a long history of quality, reliability, innovation, and excellence. Headquartered in Tokyo, Japan, Komatsu facilities, distributors and dealers are in more than 140 countries and employ more than 60,000 people. Komatsu offers a diverse and challenging work environment, where you can grow your skills and career, and contribute to a sustainable, clean-energy future. If you are looking for a company that values your talent and potential, be a part of something big and join a team that is shaping the world!