Assembly Center Manager, Cloud Customer Logistics

Assembly Center Manager, Cloud Customer Logistics

Share Assembly Center Manager, Cloud Customer Logistics

corporate_fare Google place Dallas, TX, USA

• Bachelor's degree or equivalent practical experience.
• 7 years of experience analyzing data and generating business insights.
• 7 years of experience developing operational process solutions, and working with cross-functional teams to drive these changes.
• 5 years of experience in vendor management, global operations management or program management within service delivery environments.

Preferred qualifications:

• MBA or Master's degree in a related field or CSCMP certification.
• 7 years of experience building relationships with stakeholders or clients.
• Experience in trust and safety, content moderation, risk management, or high-volume customer support operations.
• Experience managing large-scale, dynamic, and geographically dispersed operational programs with engaging priorities.
• Experience in capacity planning, operational expenditure budget management, and vendor contract performance governance.
• Knowledge of SQL, analytics and Operations Six Sigma certification or other relevant operations coursework.

About the job

A problem isn’t truly solved until it’s solved for all. That’s why Googlers build products that help create opportunities for everyone, whether down the street or across the globe. As a Program Manager at Google, you’ll lead complex, multi-disciplinary projects from start to finish — working with stakeholders to plan requirements, manage project schedules, identify risks, and communicate clearly with cross-functional partners across the company. Your projects will often span offices, time zones, and hemispheres. It's your job to coordinate the players and keep them up to date on progress and deadlines.

In this role, you will be the leader of how Google optimizes logistics processes while incorporating current industry standards and best practices. You will be responsible for process improvement recommendations, change management, standardization of user documentation, creating processes that drive action and interacting with all partner teams. You will lead new project initiatives for the Americas server operations logistics with a duration of three months to two years, create Business Requirements Documents (BRD), work with key stakeholders, drive innovation, understand operational impacts and create presentations/documents for the leadership team.Behind everything our users see online is the architecture built by the Technical Infrastructure team to keep it running. From developing and maintaining our data centers to building the next generation of Google platforms, we make Google's product portfolio possible. We're proud to be our engineers' engineers and love voiding warranties by taking things apart so we can rebuild them. We keep our networks up and running, ensuring our users have the best and fastest experience possible.Individual pay is determined by factors including job-related skills, experience, and relevant education or training.

US: $136000 - $196000 (USD) + 15% bonus target + equity + benefits

Learn more about benefits at Google .

• Manage daily logistics operations/assembly of racks, material flow, and third-party logistics warehouse/data center vendors, including overseeing budgets, invoices, and capital improvements.
• Monitor service level agreements (SLAs), key performance indicators (KPIs), and vendor scorecards to ensure business continuity and build business cases for process and logistics improvements.
• Design and execute comprehensive forward and reverse logistics strategies aligned with the organization's long-term business goals.
• Drive technology-driven automation, reduce mean time to repair (MTTR), optimize capacity, and eliminate obstacles in material flow to lower operational costs.
• Partner with internal Google teams, carriers, and external vendors to align priorities, reduce delivery cycle times, and scale operations efficiently.

Google is proud to be an equal opportunity and affirmative action employer. We are committed to building a workforce that is representative of the users we serve, creating a culture of belonging, and providing an equal employment opportunity regardless of race, creed, color, religion, gender, sexual orientation, gender identity/expression, national origin, disability, age, genetic information, veteran status, marital status, pregnancy or related condition (including breastfeeding), expecting or parents-to-be, criminal histories consistent with legal requirements, or any other basis protected by law. See also Google's EEO Policy , Know your rights: workplace discrimination is illegal , Belonging at Google , and How we hire .

Google is a global company and, in order to facilitate efficient collaboration and communication globally, English proficiency is a requirement for all roles unless stated otherwise in the job posting.

To all recruitment agencies: Google does not accept agency resumes. Please do not forward resumes to our jobs alias, Google employees, or any other organization location. Google is not responsible for any fees related to unsolicited resumes.

Equity is granted exclusively and discretionarily by Alphabet Inc. on the basis of an agreement concluded between you and Alphabet Inc. Alphabet Inc. is your sole contractual partner with respect to equity grants. GSU grants are not guaranteed, are discretionary, are subject to approval by the Alphabet Inc. board of directors or its delegate, the terms of the relevant Alphabet Inc. stock plan, and your grant agreement. They have no impact on statutory payments. Current or past grants do not confer an acquired right.