Coordinator, Front Desk

Front Desk Coordinator

It's rewarding to be on a team of people that truly believe in making an impact!

We are committed to building the best primary care environment for patients and are seeking healthcare enthusiasts to join us.

Job Summary

The front desk coordinator performs routine clerical, secretarial and administrative work in answering telephones, receiving the public, providing customer assistance, data processing, and record-keeping.

Duties & Responsibilities

Essential Duties & Responsibilities

• Interact appropriately with patients and record information while greeting, checking-in, checking-out or scheduling appointments for patients.
• Utilize computer programs to add new patients, check patients in and out, print out relevant forms for processing, and schedule appointments.
• Handling incoming calls, take detailed and accurate messages, and ensure messages are directed to the appropriate individual.
• Clearly communicate information to our patients, visitors and staff.
• Verify patient insurance via phone or website and collect any necessary payment for services.
• Updating patient EHR as needed.
• Helping organize and maintain office common areas.
• Maintain supply inventory and alert manager when supply is low.
• Aiding patients as needed.

Additional Duties & Responsibilities

• Send correspondence via email, fax, USPS or FedEx.
• Any other duties as assigned by supervisor.

Education & Experience

• High School Diploma or equivalent.
• At least one (1) year of experience in a medical facility, plus working knowledge of medical insurance and/or knowledge of electronic medical record are preferred.

Knowledge, Skills & Proficiencies

• Skill in operating phones, personal computer, software and other IT systems.
• Skill in oral communication
• Ability to work in a fast paced environment.
• Ability to communicate with employees, patients and other individuals in a professional and courteous manner.
• Ability to pay close attention to detail and to ensure accuracy of reports and data.
• Fluent in English and Spanish

Job Requirements

Physical Requirements

This position works under usual office conditions. The employee is required to work at a personal computer as well as be on the phone for extended periods of time. Must be able to stand, sit, walk and occasionally climb. The incumbent must be able to work extended and flexible hours and weekends as needed. Physical demands include ability to lift up to 50 lbs. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Travel Requirements

Work will involve some driving/traveling to assigned clinics.

Tools & Equipment Used

Computer and peripherals, standard and customized software applications and tools, and usual office equipment.

Join our team that is making a difference!