Care Coordinator

Job Description

Job Description

Care Coordinator (Bilingual Spanish) – CCM, PCM, RPM & RTM Programs

Primary Location: The Villages, FL (Hybrid)
Job Type: Full-Time
Pay: Starting at $16/hour · Negotiable up to $24/hour based on experience and overall fit
Employment Structure: Month-to-month contract with opportunity to transition into a full-time KaiCare AI employee (benefits eligible)

Role Overview

KaiCare AI is seeking a Bilingual Spanish-Speaking Nationally Certified Clinical Medical Assistant (CCMA) to support our partnership with Care Dermatology in The Villages, Florida.

This role serves as the bridge between patients, providers, and care management services. The Care Coordinator will be responsible for educating patients about available care programs, obtaining consents, enrolling eligible patients, and maintaining an active caseload across Chronic Care Management (CCM), Principal Care Management (PCM), Remote Patient Monitoring (RPM), and Remote Therapeutic Monitoring (RTM) programs.

The ideal candidate is compassionate, organized, proactive, and passionate about helping patients improve their health outcomes through ongoing engagement and support.

Key Responsibilities

Patient Enrollment & Consenting

• Identify and engage eligible patients for CCM, PCM, RPM, and RTM programs
• Explain program benefits, services, and participation requirements in both English and Spanish
• Obtain and document patient consent accurately and compliantly
• Answer patient questions regarding enrollment, services, and program expectations
• Ensure all enrollment documentation is completed correctly and submitted in a timely manner

Care Coordination & Caseload Management

• Maintain an active panel of enrolled patients
• Conduct routine outreach and monthly patient check-ins
• Support patient adherence to treatment plans and provider recommendations
• Monitor patient engagement and identify barriers to care
• Escalate clinical concerns, symptoms, or patient needs to the appropriate clinical team
• Coordinate with providers and office staff to ensure continuity of care

Program Management

• Assist with CCM, PCM, RPM, and RTM workflow execution
• Monitor patient participation and engagement metrics
• Track patient activity and documentation requirements for billing compliance
• Ensure monthly care management requirements are met
• Maintain accurate records within care management platforms and EHR systems

Documentation & Compliance

• Document all patient interactions accurately and timely
• Maintain HIPAA compliance and patient confidentiality
• Complete required notes, task tracking, and care management documentation
• Ensure all program activities meet regulatory and payer requirements

Required Qualifications

• Nationally Certified Clinical Medical Assistant (CCMA) certification required
• Fluent in both English and Spanish (required)
• High school diploma or equivalent
• Minimum 1 year of experience in healthcare, patient services, medical office operations, or care coordination
• Strong communication and relationship-building skills
• Comfortable speaking with patients by phone and in person
• Proficient with computers, EHR systems, and Microsoft Office/Google Workspace
• Ability to multitask and manage a patient caseload independently
• Professional, dependable, and patient-focused

Preferred Qualifications

• Medical Assistant (MA), CCMA, CMA, or RMA certification
• Experience with CCM, PCM, RPM, RTM, or care management programs
• Dermatology experience
• Experience using electronic health record systems
• Bilingual patient education or outreach experience

Ideal Candidate

The ideal candidate is:

• Fluent in Spanish and English
• Comfortable building relationships with patients from diverse backgrounds
• Organized and highly detail-oriented
• Skilled at balancing enrollment goals with patient-centered care
• Self-motivated and able to work independently
• Passionate about improving patient outcomes through ongoing engagement and support

Why Join KaiCare AI

• Opportunity to work alongside a growing and innovative healthcare technology company
• Direct impact on patient outcomes and quality of care
• Career growth opportunities within care management and healthcare operations
• Competitive compensation with contract-to-hire potential
• Supportive team environment with training and development opportunities
• Meaningful work helping patients stay connected to their healthcare providers between visits

Job Types: Full-Time, Contract

Work Location: The Villages, Florida