Senior IT Systems Analyst - Epic Hospital Billing Administration / HB Admin

Ardent Health is a leading provider of healthcare in communities across the country. With a focus on consumer-friendly processes and investments in innovative services and technologies, Ardent is passionate about making healthcare better and easier to access. We are driven by our purpose of caring for people: our patients, our communities and one another.

Located in Nashville, Tennessee, Ardent has earned a reputation as one of the industry’s strongest and most innovative healthcare systems. Our facilities and clinics are consistently recognized among healthcare’s best employers. We recognize each hospital and clinic is as unique as the community it serves. We strive to maintain strong community ties through advisory boards, contributions, charitable care, education and outreach.

Ardent includes:

• 30 hospitals
• 200+ sites of care
• 4,323 beds
• 23,000+ team members
• 8,168 nurses
• 1,700+ aligned providers
• 5.7M annual provider encounters
• $5.1B in revenues

Ardent makes considerable investments in people, technology, facilities, and communities, producing high quality care and extraordinary results. From newly constructed facilities and expanded services, to lifesaving technology and outstanding opportunities for employees, Ardent is committed to providing its hospitals and clinics the tools needed to succeed. 

We believe it is this mix of corporate support and local autonomy that equips our teams for success.

Job Overview:

The Senior IT Systems Analyst is responsible for the development, configuration, continuous improvement and support for hospital system applications, primarily Epic Hospital Billing (HB) .  The analyst will routinely perform in-depth analysis of workflows, data, and technical documents associated with the application area. The analyst will design, build, test, install and maintain solutions related to assigned applications.

• Translate best practices in Epic Revenue Cycle, specifically Resolute Hospital Billing, into application and workflow designs.
• Analyzes application release notes and technical specs to identify impact and opportunities; plans and executes on new functionality in upgrades.
• Evaluates current state processes and identifies gaps to future state goals related to IT application utilization.
• Provides ongoing analysis, technical and functional support for systems throughout the organization.
• Independently manages assigned project tasks to remain on track with timelines; proactively communicates risks, delays and issues.
• Demonstrates ability to communicate information to internal and external customers in a clear and concise manner and delivers difficult/sensitive information tactfully.
• Represents application area in operational meetings at corporate, service line and facility levels.
• Mentors teammates in application design and support.
• Leads testing efforts and ensures issues are identified, tracked, reported on and resolved in a timely manner.
• Participates in business continuity planning and assists with the development of disaster recovery measures.
• Participates in after-hours support On-Call rotation.

Job Requirements:

• BA/BS degree or equivalent.
• 4+ years of experience in applicable business area (clinical, operational or IT systems support).
• Experience in data analysis and report generation with Epic Slicer Dicer and Reporting Workbench.
• Current Epic Resolute Hospital Billing Administration certification.
• Knowledge of end-to-end revenue cycle and best practices.
• Proven ability to understand business issues and objectives as well as the ability to translate them into application solutions.
• Strong understanding in the areas of application technology and system design.
• Basic project management skills (ability to lead meetings, prioritize, resolve conflicts, maintain issues list, manage project plan).
• Excellent oral and written communication skills.

Preferred Job Requirements:

• 3 years of experience working within Information Technology implementing and supporting applications
• Experience working in a healthcare environment, Epic Resolute Hospital Billing or healthcare IT.
• Experience with regulatory reporting and regulatory requirements in applicable clinical area.