Human Resources Specialist

Who We Are:

RailPros is the premier provider of engineering and diversified safety services to America's rail and transit industry. Driven by a passion for our people, clients, and communities, we are committed to solving our customers' challenges and earning their trust through teamwork, continuous improvement, and service excellence. As a people first organization, we prioritize the safety, well being, and growth of our employees, fostering a culture of caring and support. We believe that when our people thrive, our company thrives.

Our mission is to enhance mobility, safety, and quality of life for residents, passengers, and partner companies. We do more than just provide services; we are constantly innovating and staying informed of industry developments to help our customers succeed. Join us in our shared goal of keeping America moving and ensuring customer satisfaction in an environment where your contributions are valued and your growth is encouraged. Apply now and become a part of our exciting journey!

Job Summary:

The Human Resources Specialist plays a key role in the HR department by serving as a point of contact for employees and managers regarding HR matters and providing comprehensive support in various HR functions. This position is responsible for a wide range of tasks, including onboarding, offboarding, employee relations, compliance, and other team projects, contributing to the development and maintenance of a positive and productive work environment.

Essential Duties & Responsibilities:

• Facilitate a seamless transition for new hires by managing onboarding processes such as drug/alcohol testing, background check, training, employment paperwork, IT equipment, System accesses, and other tasks required to ensure a successful on boarding are completed accurately and timely
• Conduct orientation sessions in person or via Teams
• Flexible to conduct orientations in from early morning to early evening hours and/or weekends as needed to meet the demands of our distributed workforce
• Process promotions and transfers, updating relevant systems to reflect changes
• Work closely with departments such as IT, Accounting, and Safety to enhance the onboarding red carpet experience for new employees
• Provide guidance to employees on HR policies and procedures
• Maintain direct communication with both internal teams and external partners
• Handle incoming and outgoing mail, ensuring timely distribution of badges and HR related correspondence
• Follow termination procedures, completing offboarding tasks
• Assist with conducting exit and stay interviews to monitor employee feedback
• Monitor and respond to inquiries in the internal ticketing queue
• Review and update standard operating procedures (SOPs) for accuracy
• Respond to multistate unemployment claims and manage appeal proceedings
• Process requests for employment verification in accordance with company policies
• Track and maintain annual trainings requirements
• Participate in team projects as needed
• Identify training needs and assist in the development of employee training programs
• Maintain accurate and confidential employee records and HR files
• Assist in creating, implementing, and communicating HR policies and procedures
• Provide support to HR Manager and other staff
• Ensure compliance with federal, state, and local employment laws and regulations
• Lead project meetings and makes presentations
• Represent the organization and maintain liaison with individuals and related organizations
• Up to 10% travel as required for in person orientations; in state or out of state
• Travel as needed (approximately 10%) within the U.S. to attend orientation meetings
• This position may require travel to RailPros headquarters, field offices or client offices, work sites and other project related locations
• Contribute to a positive, inclusive, and respectful workplace culture, free from behaviors that undermine morale, productivity, or organizational values
• Uphold the organization's standards of integrity, accountability, and respect in all duties and interactions
• Adhere to all company policies, procedures, and applicable laws and regulation
• Other duties as assigned or required to meet the business needs

Knowledge Skills and Abilities:

• Proficient with electronic communications including email and text as well as standard office applications (i.e., Microsoft Office Suite)
• Advanced oral and written communication skills for effective employee relations at all levels using a customer service approach
• Applying logical thought processes and organizing resources in order to solve issues and meet commitments
• Making decisions and seizing opportunities in the context of RailPros business objectives
• Satisfying internal and external customer expectations and developing customer partnerships
• Partnering effectively with others in order to achieve results
• Strong presentation skills including demonstrated proficiency with presentations in front of large groups
• Strong organizational and analytical skills
• Basic knowledge of HR concepts with emphasis on staffing processes, internal HR policies, employment law and interviewing techniques or equivalent demonstrated skills and abilities
• Demonstrated personal computer skills using Microsoft Office, Internet software, and human resources information system (HRIS) and applicant tracking system (ATS) applications

Required Education and Experience:

• Associate's degree in HR, Business, or related field
• 3 years' experience in human resources, including onboarding/offboarding, employee relations, unemployment claims, and compliance

Additional Qualifications, Certifications, etc.:

• HR certification preferred

Why RailPros? Build Your Career Where Culture Leads The Way

• A People First Culture (Caring): At RailPros, you're more than an employee; you're part of a team driven by genuine care and respect. Our Align29 pillar of Caring reflects our deep commitment to supporting your growth, well being, and success every step of the way.
• A Workplace Where Your Voice Matters (Sharing): Our Sharing culture encourages transparency, active dialogue, and collaboration across every level of the company.
• A Company Invested in Your Growth (Progress): Through continuous improvement of our systems, processes, and operations, our Progress pillar ensures you have the tools and support to excel.
• An Innovative, Industry Leading Environment (Innovation): Our Innovation pillar fuels creative problem solving, modern technology adoption, and breakthrough thinking that positions RailPros as a leader in the rail and transit space.

Benefits & Perks:

• Comprehensive Health Insurance: Includes medical, dental, and vision coverage.
• Additional Coverage Plans: Accident plan, critical illness plan, and hospital indemnity with employee to family coverage.
• Legal Shield, ID Shield, Pet Insurance: Added protection for you...and your pets.
• Life & Disability Insurance: Employer provided coverage with additional voluntary options available.
• Retirement Savings: 401(k) plan with employer match includes pre and post deduction options.
• Paid Time Off (PTO): With carryover each year.
• Paid Holidays: For full time employees.
• Wellness Programs: Access to wellness initiatives and resources.
• Discount Programs: Exclusive discounts on products and services.
• Company Merchandise Allowance: Company funded allowance for our online store.
• Health Savings Accounts (HSA): With employer match.
• Health Reimbursement Arrangement (HRA): Employer funded.
• Flexible Spending Accounts (FSA): For dependent care expenses.
• Employee Assistance Programs (EAP): Support for personal and professional challenges.
• Professional Development: Opportunities for training and career growth.
• Balanced Work Environment: A culture that respects boundaries so employees can recharge and bring their best selves to work.
• Tuition Reimbursement: Support for continued education or professional development.
• Professional & Career Growth: Through mentorship, continuous training, career path partnerships, goal setting, and succession planning.
• Culture & Recognition: Employee spotlights, annual Service Excellence Awards, alignment committee, philanthropy opportunities, company events, monthly new hire calls, monthly newsletters, feedback surveys, and quarterly town halls.

Choose a career where your work truly matters. At RailPros, you'll be part of a stable, growing industry and a team driven by strong core values. We collaborate, innovate, and stay ahead of industry changes to deliver exceptional service to our clients. Our culture is built on trust, continuous improvement, and practical problem solving.

If you're passionate about making an impact and want to grow with a dedicated, supportive team, join us and contribute to our success.

Equal Employment Opportunity (EEO)

RailPros provides equal employment opportunities to all qualified candidates, regardless of race, religion, color, national origin, citizenship, sex, sexual orientation, gender identity, age, veteran status, disability, genetic information, or any other protected characteristic. We are committed to making reasonable accommodations for known physical or mental limitations unless doing so would impose undue hardship. For accommodation requests, contact View email address on click.appcast.io.