Client Experience Manager

Client Experience Manager

Market My Market is a fast-growing digital marketing agency delivering customized, full-service marketing campaigns that bring companies to life online. Our target markets include single event legal, specialty medical, and dental clients located across the country who are looking to grow their presence in their local markets.

This rapid expansion reflects our commitment to excellence and the trust our clients place in our services.

As a Client Experience Manager (CXM) at Market My Market, you'll serve as the primary point of contact for a portfolio of 30-40 single-location and small-multi-location service businesses — primarily law firms, specialty medical practices, and dental practices focusing on delivering exceptional account management and fostering long-term client relationships. You'll be responsible for account strategy, maximizing client opportunities through upselling and cross-selling, communicating value, and delivering insights related to business development and operations. You'll collaborate closely with Client Success Assistants (CSAs), who provide operational and administrative support, and report to the Director of Client Experience.

A week in this role looks like reviewing ranking changes and surface anything urgent to your SEO Managers, client strategy calls where you'll walk your clients through trends, GBP performance, content roadmap, and what's next fo their campaigns, monthly reporting prep with your CSA, renewal conversations and upsell positioning for clients hitting milestones as well as working alongside the team to find new opportunities to elevate the work we do day in and day out.

Career Growth Opportunities

Account Strategy

: Develop and implement customized account strategies to help clients achieve their marketing goals, ensuring alignment with their business objectives

Identify opportunities for upselling additional services and secure contract renewals through consistent communication and value demonstration

Client Relationship Management

: Act as the primary liaison between clients and internal teams, fostering trust and maintaining strong relationships

Client Event Representation

: Attend client events, industry conferences, and meetings to strengthen partnerships and represent Market My Market

Portfolio Management

: Oversee a portfolio of 30-40 clients, ensuring all deliverables are met and proactively addressing client concerns

Collaboration with CSAs

: Work closely with CSAs to coordinate the execution of marketing activities, including content delivery, reporting, and project management

Performance Monitoring

: Track and report on client performance metrics, ensuring campaigns deliver measurable results

Provide insights and recommendations based on client needs, market trends, and campaign performance

3+ years managing a portfolio of SEO clients at a digital marketing agency. You should be comfortable interpreting Google Search Console data, explaining ranking movement to a non-technical business owner, and discussing the trade-offs of a Google Business Profile category change with a client on a call.

~ Proven track record of managing client relationships and driving client retention

~ Experience with organic SEO strategy development and execution

~ Strong understanding of Google Business Profile optimization and local search marketing

~ Experience analyzing SEO performance data and communicating insights to clients

~ Knowledge of Legal, Dental or Medical industries. You understand how a personal injury firm thinks about caseload, how a dental practice thinks about new-patient acquisition cost, or how a specialty medical practice navigates referral relationships.

~ Strong organizational skills to manage multiple accounts simultaneously

~ Proficiency with tools such as Google Analytics, Google Search Console, Ahrefs, HubSpot, and project management software

Successfully transitioning clients to expanded service packages, increasing average client value by 25%

This position is fully remote and we are only hiring candidates located in the following states:

Health insurance benefits

~Remote work opportunity

We will never interview candidates via Microsoft Teams.

Market My Market is an equal opportunity employer and does not tolerate discrimination in employment on the basis of race, color, age, sex, sexual orientation, gender identity or expression, religion, disability, ethnicity, national origin, marital status, protected veteran status, genetic information, or any other legally protected classification or status.