Market Manager- Market 1

Can you see yourself leading the performance of 10 Optical Centers by teaching and inspiring teams to provide great service and drive sales? Are you excited by the chance to join a growing company and have the opportunity to grow your career?
Taking Care of our teams who take Care of our Patients
Competitive Wages & Bonus
401K
Vacation Pay/Personal Day
Employee Assistance Program
POSITION SUMMARY:

Provide leadership, support, and oversight to multiple centers in a defined market. Develop and execute strategies consistent with corporate direction to drive business. Accountable for the effective operation of the Market centers, including staffing, training, policy, and process adherence, compliance, optometric relations, and patient experience. Build a strong team with a succession plan for growth and development.
DUTIES & RESPONSIBILITIES:

Visit each assigned Market center a minimum of two days a month
Provide leadership and support to ensure Market centers meet corporate operational execution, financial, and leadership standards
Work individually and cross functionally to develop and execute merchandise, operational and customer service strategies to deliver planned sales, gross margin, and EBITDA results
Oversee onboarding for new General Managers and Optometrists; ensure training and onboarding is completed effectively for all teammates
Work closely with Human Resources to develop and implement solutions related to staffing, recruiting, performance management, and employee relations
Regularly evaluate optometrist, manager, and optician talent for current and future bench strength
Ensure operational exceptions are addressed and resolved
Stay up to date on competition within the Market
Ensure centers follow applicable Federal and State laws including HIPAA, Fraud, Waste and Abuse, Federally and State funded vision plan regulations
Ensure all applicable optometric and optician laws are followed
Ensure centers adhere to all company safety standards, policies, and procedures
MINIMUM KNOWLEDGE, EXPERIENCE & SKILLS REQUIREMENTS:

Bachelor's degree in relevant business field or equivalent work experience
5+ years' experience in an equivalent retail environment
Proven ability to lead, coach, and build teammate relationships in an environment of fast change; must be able to direct, and motivate a diverse teammate population
Strong planning, analysis, and organizational skills
Able to work collaboratively in a matrix environment
Strong problem-solving skills to identify problems and develop solutions
Strong verbal and written communication and interpersonal skills
Able to thrive within a fast-paced environment
Proficiency in Microsoft Office Suite of programs
ESSENTIAL FUNCTIONS & WORK REQUIREMENTS:

Ability to effectively communicate at all levels within the organization through written and two-way verbal communication
Able to sit or stand for extended periods of time
Able to operate various office equipment (e.g., personal computer, telephone, fax machine, copier, etc.)
Able to read and write at a high school graduate level
Able to lift 10 to 20 pounds
Able to view/read computer screen for extended periods of time
Able to work normal and/or extended (evenings, nights, and weekends) office hours to meet established deadlines
Able to travel independently to support Company objectives and personal development
These statements are intended to describe the general nature and level of work performed by teammates assigned to this job classification. They are not intended to be an exhaustive list of all responsibilities, duties and skills required.

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