Real-Time Workforce Optimization Specialist

Overland Park Chamber of Commerce

HealthPlanOne is seeking a Workforce Management Supervisor to efficiently manage real-time labor for inbound and outbound call volumes and to optimize scheduling in a hybrid work environment in Overland Park, KS. The role requires coordination with operations, data analysis, and delivering essential reports to clients. Ideal candidates bring data analysis experience, strong communication, and familiarity with WFM tools (IEX, Verint, Calabrio, Five9, CXOne WFM). #J-18808-Ljbffr Overland Park Chamber of Commerce

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Vacancy posted 2 days ago

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