Guest Service Representative

$19 per hour

Homewood Suites by Hilton Mahwah

Guest Service Representative

Compensation: $19.00 per hour

You are friendly, professional, and enjoy helping people. You understand that great service creates memorable stays, and you take pride in being the first and last impression guests receive. If you enjoy problem solving and creating positive guest experiences, keep reading.

The Role As a Guest Service Representative, you assist guests with check ins, check outs, reservations, and daily service needs. You help ensure smooth front desk operations and support an exceptional guest experience.

What You Will Be Doing

Greet guests and provide friendly, helpful service
Assist with check ins, check outs, room assignments, and reservations
Answer guest questions and resolve issues promptly
Operate the front desk system and process payments
Communicate with housekeeping and other departments
Maintain the front desk area in a clean and organized manner
Handle guest requests and escalate concerns when needed
Provide local information and general hotel assistance

Why You Will Love It Here

Supportive team environment
Opportunities to grow in front desk and hotel operations
A role where you meet new people and make a daily impact

Ready to Join the Team If you are ready to assist guests and help create memorable stays, we would love to meet you. Apply now.

EOE

What Makes You You

Strong customer service and communication skills
Friendly, positive, and professional presence
Comfortable using computers and hotel systems
Dependable, organized, and able to multitask
Prior hotel or customer service experience is helpful but not required
Flexible to work any shifts including holidays and weekends

Apply

Vacancy posted 2 days ago

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