Technician Lead, Service Operations, Labs

About the Team DoorDash Labs is an independent team within DoorDash. We explore robotics and automation to transform last‑mile logistics in the long term. If you have a passion for applying robotics solutions in a service used by millions of people, then we want to talk to you! About the Role As the Technician Lead, you will bridge the gap between high‑level engineering goals and day‑to‑day shop floor execution. This is a "Player‑Coach" role: you will spend 90‑95% of your day as a hands‑on contributor, executing high‑level diagnostics and repairs alongside the team. You are responsible for ensuring the shift meets its daily output goals and uptime key results. While your primary focus is technical execution, you serve as the first point of escalation for the team and help ensure every technician is working efficiently and safely. You report to the Operations Manager, Service Operations, in our DoorDash Labs organization. This is an on‑site role with expectations of 100% in‑office in Mesa, AZ. You’re excited about this opportunity because you will… Lead the team to hit fleet uptime and repair goals while personally executing the most complex robotic diagnostics Perform advanced repairs, including component‑level troubleshooting and fixes on intricate electrical systems, control units, and associated hardware, with minimal supervision Act as the process owner for the service center, creating and refining workflows that improve repair accuracy and shop efficiency Provide a high level of dependability and accuracy in all technical documentation and shift handovers, setting the "Gold Standard" for the technician team Lead medium‑to‑high complexity projects tied directly to fleet uptime and reliability key results from start to finish Serve as the primary DRI for troubleshooting systemic hardware issues and escalating critical bottlenecks to engineering Communicate clear success metrics for maintenance projects, designate tasks to appropriate team members, and remove roadblocks to keep timelines on track Translate high‑level key results into daily shift tasks, providing feedback to leadership on fleet health trends, wins, and challenges Use data‑driven analysis and critical thinking to resolve systemic fleet issues, moving beyond "one‑off" fixes to document creative, scalable solutions We operate 7 days a week, 16 hrs a day to support Robot Operations. During training, you will be on a temporary schedule until your on‑the‑job training is completed over a few weeks. Once training is complete, you will move to your permanent shift assignment that will be based on business need, either an AM or PM shift with weekend coverage. To ensure you can plan accordingly, permanent shift reassignments are provided with at least two weeks' notice. We’re excited about you because you have… 3-5 years of service work experience Drive to help build and implement scalable solutions Excellent communication and documentation skills Prior experience in vehicle or fleet service. Leading or training team members is a major plus Strong experience in work order management systems, ensuring accuracy and timeliness of work order completion Valid U.S. drivers license required, and a successful completion of MVR required Benefits We’re committed to supporting employees' happiness, healthiness, and overall well‑being by providing comprehensive benefits and perks including premium healthcare, wellness expense reimbursement, paid parental leave and more. Statement of Non‑Discrimination In keeping with our beliefs and goals, no employee or applicant will face discrimination or harassment based on: race, color, ancestry, national origin, religion, age, gender, marital/domestic partner status, sexual orientation, gender identity or expression, disability status or veteran status. We value a diverse workforce – people who identify as women, non‑binary or gender non‑conforming, LGBTQIA+, American Indian or Native Alaskan, Black or African American, Hispanic or Latinx, Native Hawaiian or Other Pacific Islander, differently‑abled, caretakers and parents, and veterans are strongly encouraged to apply. Accommodations If you need any accommodations, please inform your recruiting contact upon initial connection. #J-18808-Ljbffr DoorDash USA