Senior Student Services Technician

Senior Student Services Technician Senior Student Services Technician Department Student Financial Assistance Operations Worker Type Temporary (Fixed Term) Pay Type Hourly Hourly Rate 20.15 Scheduled Weekly Hours 40 Benefit Eligible Yes Post-Offer, Pre-Employment Physical Required? No Job Description Summary Performs a variety of complex to advanced administrative tasksinvolving some discretion and requiring moderate amounts ofindependent judgment related to the oversight of the dailyoperations of Admission, Registrar and Student FinancialAssistance Essential Duties Monitors and reviews operations of admission, registration, andstudent financial assistance; ensures smooth work flow; ensureswork product meets professional standards. Serves as informational resource to prospective students,current students and parents; investigates and resolves problems ordifficulties related to admission, registration, and financialassistance. Interprets policies and procedures. Performs a variety of complex to advanced administrative taskswhich may include coordinating student services/operations;updates, maintains and composes correspondence; processes/overseesadmission, registration and financial assistance relatedtransactions; perform various financial and budgetary tasks. Oversees staff; assists in the enforcement of policies andprocedures; establishes schedules and reviews performance. Gathers and analyzes statistical information regardingdepartment's programs and activities; produces reports. Exercises judgment in providing guidelines; advise staffregarding admission, registration and financial assistanceobjectives. Other Duties Perform high-volume, detail-oriented data entry related tostudent loan processing Review and process loan documentation for completeness andaccuracy Assist with tracking student loan requirements, includingentrance and exit counseling Generate standard reports and support data trackingefforts Identify and accelerate discrepancies or complex issues to professional staff Assist with routine audits and quality control processes Prepare and distribute communications to students regardingloan status and requirements Maintain organized electronic and/or paper filing systems incompliance with regulations Provide customer service via phone, email, and in-personinteractions Respond to general financial aid questions and refer complexinquiries appropriately Cross-train in other financial aid functions to support peakprocessing periods Perform other duties as assigned Minimum Qualifications Requires eighteen months of coursework or training beyond highschool and three years of admission, registrar or student financialassistance experience, or an equivalent combination of educationand experience Required Knowledge, Skills, and Abilities Knowledge of unit's operations, policies, and procedures Knowledge of computer and office applications Knowledge of related state and federal laws, e.g. FERPA Oral and written communication skills Ability to work with people with diverse backgrounds May require supervisory, clerical and/or research skills Special Instructions (if applicable) none Additional Information A criminal background check is required. 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Webelieve in honesty, integrity, and the importance of moral conduct.We defend the freedom of inquiry that is the heart of learning andcombine that freedom with the exercise of judgment and theacceptance of personal responsibility. For more information on Miami University's mission and core values,please visit the Mission and Core Values webpage. Equal Opportunity/Affirmative Action Statement Miami University, an Equal Opportunity/Affirmative Action employer,encourages applications from protected veterans and individualswith disabilities. 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