IT Support Technician

IT Support Technician

River Oaks Country Club is seeking a part-time, proactive, versatile, detail-oriented and motivated IT Generalist to support our organization's technology infrastructure and operations. The ideal candidate is an excellent communicator and problem-solver with a broad skill set across various IT disciplines. Students encouraged to apply.

From $27.00 / hour | On-Site | Part-time, up to 25 hours per week | Flexible Schedule | Excellent Employee Amenities | Free Employee Meals

Duties & Responsibilities:

• Provide day-to-day technical support for hardware, software, VOIP desk phones, and Microsoft 365 to around 300 employees.
• Troubleshoot and resolve user-reported problems promptly.
• Update support tickets with relevant resolution details.
• Install, configure, and update software applications.
• Create & maintain detailed records of IT systems, processes, and troubleshooting steps.
• Create & maintain user guides, best practices, or documentation for internal use.
• Collaborate with cross-functional teams to achieve project goals.

Qualifications:

• Proficiency in troubleshooting hardware, software, and network issues
• Knowledge of Microsoft Windows 11 desktop and Windows 2019/2022 server environments
• Understanding of basic networking concepts (e.g., TCP/IP, DNS, DHCP)
• Microsoft 365 – Office, Teams, OneDrive

Personal Characteristics:

• You are extremely detailed-oriented
• You are curious and excited to learn!
• You are intelligent, capable and bright
• You are a quick learner and open to change
• You are easy to approach and talk to
• You enjoy working hard and full of energy; you seize opportunities when presented with them
• You act with your customers in mind – you genuinely care about people

The Club and Our Benefits: We offer excellent benefits for full-time positions including:

Medical, Dental, Vision; 401(k) Matching & Safe Harbor Contributions; Group/Voluntary Life Insurance; Paid Time Off; Short and Long Term Disability; Annual Christmas Bonus*; Employee Meals*; Complimentary Parking*; Employee Scholarship Program*. (*benefits available to all current employees)

Founded in 1923, River Oaks Country Club is considered among the nation's premier private clubs and is ranked number 56 of the Top 100 Golf and Country Clubs globally by Platinum Clubs of the World. Situated on 183 acres, the Club has a long-standing reputation of providing members, their families and guests with an exceptional club experience and unparalleled service.

River Oaks Country Club is an Equal Opportunity Employer: River Oaks Country Club grants equal employment opportunity to all qualified persons without regard to race, color, sex, age, national origin, religion, genetic information, mental or physical disability, or any other characteristic protected by applicable federal, state or local law.