Customer Service Representative(Office and Administrative Support)

We’re a rapidly expanding company in the financial services industry looking for a Customer Service Specialist to help uphold our high standards for compliance and service quality. If you're passionate about refining processes and ensuring financial integrity for everyday users, we’d love to hear from you. Customer Support Representatives are the frontline of a company’s customer service, handling queries, complaints and providing general advice to customers. They are often the first point of contact and their main goal is to provide excellent customer service and help maintain a company’s reputation. They have the following duties and responsibilities: Respond to customer inquiries through various channels such as email, phone, chat, etc. Identify the needs of the customer to provide a suitable solution Handle complaints, provide appropriate solutions and alternatives, follow up to ensure resolution