General Manager

General Manager

Schedule: Full Time

Location: Florissant, MO, United States

Reporting to: CFO

About the Augustine Institute

The mission of the Augustine Institute is to serve the formation of Catholics for the New Evangelization. We educate through academic instruction, compelling programs, and faithful content. We welcome Catholics and Catholic institutions to our campus for retreat, formation and for building the Kingdom of God on Earth. We equip Catholics intellectually, spiritually, and pastorally to renew the Church and transform the world for Christ.

Position Summary

The General Manager is responsible for the overall leadership, strategy, and day-to-day operations of the Augustine Institute campus. This role oversees multiple operational departments including Events, Accommodations, Food & Beverage, Culinary Operations, Facilities, Housekeeping, and Maintenance.

The General Manager serves as a key operational leader focused on organizational effectiveness, team development, operational consistency, and the successful execution of campus programs, retreats, conferences, and special events. This position partners closely with Augustine Institute leadership to ensure operational goals, service standards, and campus expectations are consistently achieved while supporting the mission and values of the organization. The General Manager leads a team which is a public-facing face of the Augustine Institute and which must therefore embody the mission of the Institute and the virtue of hospitality.

The General Manager is a hands-on, visible leader who fosters a collaborative, mission-driven culture and promotes operational excellence across all areas of campus operations.

Key Responsibilities

• Lead and oversee all daily campus operations across multiple departments and operational teams.
• Provide leadership, coaching, accountability, and development to department managers and staff.
• Oversee accommodations, dining, events, and operational support services to ensure smooth coordination and execution across campus activities and programs.
• Partner with Events, Culinary, Facilities, and Operations teams to ensure strong communication, planning, and operational readiness.
• Develop and maintain operational procedures, department standards, and service expectations across all areas of responsibility.
• Support organizational goals through effective staffing, scheduling, budgeting, and operational oversight.
• Recruit, develop, and retain high-performing teams while fostering a collaborative, mission-driven culture.
• Monitor operational performance and implement improvements that increase efficiency, organization, and overall campus effectiveness.
• Ensure campus facilities, accommodations, dining areas, and event spaces are maintained to high operational and presentation standards.
• Address operational challenges and resolve issues in a timely, professional, and solutions-oriented manner.
• Maintain compliance with safety regulations, health department standards, company policies, and operational procedures.
• Serve as a visible and engaged leader who promotes professionalism, accountability, communication, and teamwork throughout the organization.

Qualifications

• Bachelor's degree in Business, Operations Management, Hospitality Management, or related field preferred.
• 710 years of progressive leadership experience in operations, campus operations, hospitality, event operations, or multi-department management.
• Proven experience leading diverse operational teams in a fast-paced, service-driven environment.
• Strong leadership, organizational, communication, and team development skills.
• Demonstrated ability to manage multiple departments, priorities, and operational demands simultaneously.
• Experience overseeing accommodations, dining operations, events, facilities, or campus operations.
• Strong problem-solving and decision-making abilities with a hands-on leadership approach.
• Proficiency in Microsoft Office and relevant hospitality operational management systems.
• Flexible schedule including evenings, weekends, and special events as needed.