Sales Coordinator

WHAT'S IN IT FOR YOU

• Competitive salary of $25.10/hr. with discretionary performance bonuses 2x a year!
• Fully paid medical, prescription drug, dental and vision coverage for you and competitive premiums for your dependents.
• Complimentary meals and covered team member parking.
• Employer-paid life insurance, long-term disability and accidental death and dismemberment coverage. Flexible Spending Account options for health care expenses.
• Company-paid gaming licenses (Class A & Class B)
• Variety of additional voluntary benefits and retirement plans.

WHAT YOU’LL DO

• Exemplifies Muckleshoot Casino Resort’s values and set a great example by always demonstrating excellent guest service and professionalism.
• Practice, support and promote the mission, vision, and values of Muckleshoot Casino Resort.
• Serve as meeting and event planning advocate and liaison.
• Handle all administrative duties required by the Catering Sales Manager to include, but not limited to proposals, contracts, BEOs and resumes.
• Assist in business generation by telemarketing; setting appointments and site visits; conducting cold calls and general inquiries via email/phone.
• Verify on-site delivery of products and serves according to group plans/instructions.
• Record prospects and accounts.
• Organize account files, including master files, outstanding invoice file and post business file.
• Coordinate event signage.
• Maintain PM account ledger by keeping track of all open PM accounts.
• Ensure group planning and event system is updated and accurate.
• Advise client on the status of events and functions including items pending and action items.
• Utilize software for generation of necessary program documents to include but not limited to pass on reports, BEO’s, post event report and change logs. Coordinate changes as necessary.
• Ensure event knowledge by attending planning meetings and reviewing group resumes and banquet event orders prior to group arrival.
• Collaborate with Banquet staff to verify issues are identified and resolved.
• Attend planning visits, tie-down meetings and any internal meetings related to security, parking, or production.
• Proactively resolve potential events or room set issues.
• Utilize available resources to meet client requests or resolve client issues.
• Verify that room requirements such as lighting, temperature, AV equipment, and room set meet client expectations.
• Coordinate and communicate event details both verbally and in writing to the client and property operations.
• Use personal judgement and expertise to enhance client experience.
• Remains available to solve problems and/or suggest alternatives to previous arrangements.
• Send out all “thank you” letters to departing groups.
• Assist Catering Sales Manager with special projects.
• Create, maintains, and facilitates a positive work environment; promotes positive team member relations and reports issues to the appropriate personnel.
• Other duties as assigned.

WHAT YOU’LL BRING

• Ability to obtain a Class III B gaming license.
• 2 (two) year event coordination experience within a large multi-faceted food and beverage department.
• Minimum 2 (two) years’ experience working in a variety of capacities within a high-volume Banquet/Catering operation
• 1 (one) year of fine dining service required.
• Must maintain a valid WA State Health Card/Food Handlers Permit.
• Must maintain a valid Liquor Service Permit.