Operational Support Specialist (Corporate Support)

The Operational Support Specialist plays a critical role in shaping the resident and guest experience by supporting front desk operations, amenity oversight, access control, and issue resolution, while maintaining a visible leadership presence in high-traffic and common areas. Amenity operations are an integrated function of this role and are not a standalone position. Key Responsibilities Front-of-House & Guest Experience Serve as the first point of contact for residents, guests, and visitors Deliver a professional, welcoming, and service-oriented experience Manage guest inquiries, concerns, and complaints with calm, effective resolution Provide information regarding property rules, amenities, and services Maintain a visible presence in lobbies, common areas, amenity spaces, and exterior zones Escalate issues appropriately while maintaining guest confidence and safety Operational & Amenity Support Support multiple properties and shifts within a designated region Perform and support various FOH functions, including Front Desk (non-overnight), Amenity Attendant, Administrative Assistant, and other front-facing operational roles Oversee pool, beach, fitness, and other amenity areas to ensure cleanliness, safety, and operational readiness Monitor vendor performance related to amenities and report concerns to management Ensure amenities are properly maintained, stocked, organized, and guest-ready at all times Assist with towel service, fitness area upkeep, seating organization, and general amenity presentation Support special events, projects, and service enhancements at the amenity level Safety, Access & Compliance Monitor and control building access in accordance with security and credentialing procedures Ensure compliance with Association Rules and Regulations Observe and report safety hazards, incidents, or malfunctions immediately Track guest interactions, incidents, and resolutions using company systems and logs Qualifications & Skills Strong interpersonal, communication, and customer service skills Proven experience in hospitality, concierge, security, property management, or guest-facing roles preferred Ability to remain professional and composed in high-pressure situations Versatility to support multiple FOH and amenity-related functions Strong situational awareness and problem-solving abilities Basic reporting, documentation, and administrative skills Ability to work collaboratively with on-site teams and leadership Schedule & Work Environment Flexible availability, including evenings, weekends, and holidays Ability to stand and walk for extended periods Ability to work indoors and outdoors Willingness to travel between KWPMC properties as operational needs require Scope Clarification: This role is designed to provide integrated Front-of-House and Amenity operational support across properties. Responsibilities may vary by location and shift based on business needs. #J-18808-Ljbffr KW PROPERTY MANAGEMENT AND CONSULTING