Ocean Import Customer Service Agent

Job Description

Job Description

About Us

At RXO Freight Forwarding (A sister company of XPO), we proactively manage the challenges of high-value, time-sensitive, and delicate shipments. Our commitment is honesty, integrity, great customer service, and no surprises.

Our vision is to provide our team members with a fun, family-oriented, and rewarding work environment. We go out of our way to create an environment where your hard work is recognized and appreciated. We are results-based and not time-based, and all team members are self-managed.

About the Opportunity

We are seeking an experienced Ocean Import Customer Service Agent to support the daily operations of our freight forwarding company in an in-office role based in Sterling, VA. This position is critical in supporting our government and commercial customers both domestically and abroad.

The ideal candidate is detail-oriented, dependable, and comfortable managing multiple priorities in a fast-paced logistics environment. You will serve as a key point of coordination across all stakeholders, with key touchpoints of quoting, arranging, routing, tracking, costing, and rating shipments.

Key Responsibilities

• Providing superior service to all our clients, where our customers are never caught off guard
• Working in a very fast-paced environment. Our loyal customers appreciate our sense of urgency and our aggressiveness towards making sure their shipments are handled properly
• Working in ALL areas of the freight forwarding process
• Working with others on a team to accomplish a shared goal
• Applying comprehensive operational expertise spanning international and domestic freight, HazMat/DG handling, ITAR-controlled movements, and other specialized or high-risk logistics requests
• Taking initiative and ownership, making decisions, being proactive, and working with cross-functional teams to optimize solutions for stakeholders

Qualifications

• Minimum of 3 years of proven experience in international ocean freight handling FCL and LCL shipments, working with overseas customers, agents, and carriers to coordinate movements of import and export container business (Required)
• Understanding of and experience with the various carrier networks that support international, domestic, and multi-modal transportation globally (Required)
• Experience working within a Transportation Management System (TMS) (Required)
• Ability to work on multiple stages of shipments at one time — you may be quoting loads, operating shipments, and billing past movements all in the same day
• Experience providing timely communications to customers in a professional manner, typically within hours, if not minutes, of key milestones
• Close attention to detail, excellent verbal and written communication skills
• Proficient in MS Office Suite
• Breakbulk, out-of-gauge, RORO, or international air experience (Plus)
• Experience with hazmat, dangerous goods, or ITAR (Plus)
• Familiarity with shipping requirements for DOD, DOS, U.S. Government agencies, defense contractors, and related government programs (Plus)

Key Traits of a Successful Candidate

• Creative problem solver who can follow established procedures while also thinking outside the box to navigate unique challenges and deliver effective outcomes
• Exceptional customer service with the desire to serve our clients in the best possible manner
• Ability to manage multiple tasks at once, juggling priorities that may shift throughout the day with urgency
• Strong execution and follow-through, and demonstrates ownership from start to finish, ensuring seamless handoffs that enable others to work efficiently and effectively

What We Offer

• Salary of $60,000–$75,000, commensurate with experience
• Full-time, in-office position, Monday through Friday, standard business hours.
• Full benefits package and PTO
• On-call rotation once every 7–9 weeks (remote, with company-provided laptop and cell phone)
• A results-based work culture where your contributions are recognized and appreciated
• A fun, family-oriented team environment with strong leadership support

Location

Sterling, VA 20166

How to Apply

This is a direct-hire opportunity with RXO Freight Forwarding. The hiring process is being facilitated by Hire With Ease. We kindly ask that all applicants apply through an official job board portal. We look forward to reviewing your application!

Directly on this job board by following the application instructions provided or through our company's hiring portal at: -with-ease-jobs-board/