Engagement Manager, WWPS ProServe DoD Shared Delivery Team

Senior Engagement Manager

This position requires that the candidate selected be a US Citizen and currently possess and maintain an active Top Secret security clearance.

The AWS Professional Services organization is a global team of experts that help customers realize their desired business outcomes when using the AWS Cloud. We work together with customer teams and the AWS Partner Network (APN) to execute enterprise cloud computing initiatives, delivering focused guidance through our global specialty practices across various solutions, technologies, and industries.

The mission of the DoD Engagement Management team is to "Deliver with Excellence: PLAN, EXECUTE, CONTROL, BUDGET, STAFF, and COMMUNICATE with Excellence." We're seeking a highly skilled and versatile Senior Engagement Manager to lead the delivery of complex cloud solution projects that make a real difference for our Department of Defense customers.

Why You'll Love This Role

• High-Impact Mission Work: Lead large-scale technical projects with national significance that directly influence customer outcomes and AWS service offerings
• Technical & Strategic Leadership: Bridge business requirements with technical solutions while shaping service team roadmaps and partner offerings
• Force Multiplier: Become a thought leader who mentors others, elevates teams, and defines best practices across the organization
• Career Growth: Progress from leading complex projects to shaping cross-organizational technical strategies

What You'll Do

• Technical Expertise & Solution Leadership
• Combine technical expertise with strong project leadership to drive successful AWS-based solution implementations
• Apply AWS frameworks (Well-Architected, Cloud Adoption Framework) and multiple delivery methodologies (Agile, Scaled Agile, Waterfall, ITIL)
• Distill customer needs into clear technical requirements, decompose complex problems, and make informed trade-off decisions
• Validate technical solutions against business goals, participate in architectural reviews, and manage technical risks
• Achieve and maintain relevant AWS certifications and develop domain-specific expertise (migration, database, healthcare, financial services)
• Project & Program Management Excellence
• Create and lead comprehensive project plans for teams spanning AWS, customer, and partner resources
• Define and enforce delivery quality standards and engagement security protocols
• Facilitate release planning, align outcomes, build executable roadmaps, and organize complex workstreams
• Proactively identify and manage risks, resolve issues, escalate appropriately, and drive projects to successful completion
• Redirect distressed programs to delight customers and accelerate progress by clearing blockers
• Strategic Communication & Influence
• Lead complex business and technical discussions, effectively communicating concepts to both technical and business audiences
• Build strategic relationships with appropriate stakeholders and overcome customer obstacles
• Build consensus, harmonize conflicting views, and drive resolution of contentious issues
• Communicate data-driven decisions judiciously to leadership and customers
• Identify and shape pre-sales opportunities
• Innovation & Continuous Improvement
• Establish new capabilities, tools, and delivery kits to promote efficiency and improve quality
• Create mechanisms for faster, better technical and business decisions
• Own root cause resolution of complex problems through Correction of Errors (COE) activities
• Contribute to organizational strategic planning and executive governance frameworks
• Simplify concurrent project delivery across team boundaries
• Team Development & Thought Leadership
• Build teams that are stronger because of your presence but don't require it to succeed
• Mentor others and develop as a thought leader in your domain
• Help recruit top talent and participate in the interview process
• Perform TPAs and provide feedback for promotions

Ready to deliver excellence and make an impact on critical national missions? Join us in supporting our nation's defense through world-class cloud engagement management.