Customer Service Assistant

Job Title: Finance Support Associate

Location: Grand Rapids, MI

Duration: 3 months +

Hybrid

Technical Skills:

Must Have

· Attention to detail

· Banking

· Customer Service

· Excel

Nice To Have

· Facets

· Reconciliation

JOB DESCRIPTION

Specific Skillset Requirements: Detail oriented, banking experience, customer service, excel, comfortable with technology, quick learner, able to research and reconcile accounts.

Job Summary:

Responsible for entering client's professional charges into the appropriate billing system.

Essential Functions:

· Provides charge entry support for client's Medical Group/ client's Hospital Group (Professional).

· Identifies and corrects problems with registration prior to charges being updated for the day.

· Accurately enters all charges into the system and posts to the appropriate account.

· Verifies and maintains processes that result in appropriate turnaround time of encounter forms.

· Identifies trends in encounter form errors and communicates to appropriate offices.

· Reviews charge summaries from the client's Medical Group/ client's Hospital Group (Professional) practices.

· Make appropriate changes in charge entry to correct any charge entry errors.

Qualifications:

· Required High School Diploma or equivalent

· Preferred Associate's Degree

· Less than 2 years of experience typically gained through knowledge/skills/abilities of previous ICD/CPT coding, registration and/or billing, medical terminology. and insurance guidelines. Required