AR Chargeback Specialist - Amazon & Major Retail

Chefman is one of North America's leading brands of small kitchen appliances, on a mission to exceed expectations by building best-in-class products that help people cook the food they love. Since 2009, we have grown into a globally recognized brand with a passionate team dedicated to crafting the world's most desired kitchen appliances. Our products are sold through major retail partners including Amazon, Walmart, Target, and more—and our finance team plays a critical role in ensuring that growth is supported by strong, accurate, and efficient operations behind the scenes. The Opportunity As we continue to scale, we are looking for a detail-oriented and motivated AR Account Specialist to join our Mahwah, NJ office. This is a high-impact role sitting at the intersection of collections, retailer compliance, and cash flow management. A significant portion of this role is dedicated to managing, disputing, and recovering chargebacks from major retail partners—particularly Amazon. If you have fought and won chargeback battles with large retailers, know how to navigate Vendor Central inside and out, and take pride in recovering every dollar owed, we want to hear from you. What You Will Do Own the full chargeback process—investigate, dispute, and resolve deductions and chargebacks from Amazon and other major retail accounts with urgency and precision. Manage Amazon Vendor Central activity end to end, including deductions, short pays, disputes, and portal management, ensuring nothing falls through the cracks. Recover revenue by proactively identifying invalid deductions, building dispute cases with supporting documentation, and following through until resolution. Monitor aging reports and outstanding balances to drive timely collections and escalate risks to leadership. Generate and distribute accurate customer invoices in a timely manner. Monitor EDI invoicing platforms to ensure successful transmission of all invoices. Maintain and update customer account records, including balances, payment history, and account activity. Apply and reconcile incoming payments, including checks, wires, credit cards, and other remittances. Review customer credit limits and payment status to determine appropriate sales order releases. Prepare accounts receivable reports, including aging, cash receipts, and other reporting for internal stakeholders. Communicate account issues, risks, and collection concerns to the Controller and accounting leadership. What We Are Looking For 3+ years of experience in accounts receivable or a related accounting function. Demonstrated hands-on experience managing chargebacks, deductions, and disputes with Amazon and other major big-box retailers—this is a core requirement, not a nice-to-have. Proven track record of successfully disputing and recovering invalid chargebacks through Vendor Central or similar retailer portals. Deep familiarity with the types of deductions retailers issue—including pricing, shipping, compliance, and shortage claims—and how to build a successful dispute. Experience working with accounting ERP systems; NetSuite is strongly preferred. Proficiency in Microsoft Excel and financial reporting tools. Experience with HighRadius is a plus. Strong attention to detail with the ability to manage multiple priorities in a deadline-driven environment. Analytical, resourceful, and persistent, with a strong follow-through mindset—someone who does not give up on a valid dispute. Why Chefman Be part of a well-established, fast-growing consumer brand with products used in millions of homes across North America. Join a collaborative, high-energy team where your contributions are visible and valued. Work in our modern Mahwah, NJ office with a team that moves fast and takes pride in doing things right. Competitive compensation and benefits package. #J-18808-Ljbffr Chefman & CHEF iQ