Installation Quality Manager

About King Quality Roofing & Siding King Quality Roofing & Siding serves the Long Island and Westchester markets with premium exterior home solutions. With elite GAF credentials and decades of dedicated service, we deliver roofing, siding, and window installations backed by industry-leading warranties and consistent quality. We offer a team‑oriented environment with opportunities for career growth. Position Summary This role plays a critical part in ensuring every project meets King Quality’s standards for craftsmanship, jobsite safety, cleanliness, and customer satisfaction. A typical day for our Quality Control Specialist may include visiting job sites, coaching crews, performing light repairs, providing updates and status photos to homeowners, completing final walk‑throughs, and collecting payments. Location & Schedule Field role – predominantly on client sites throughout the King Quality Westchester service area (Westchester through the Greater Albany area). Weekly schedule is set based on the installation schedule; installations occur 7 days per week. The position requires frequent travel throughout the Westchester, Lower Hudson Valley, Mid‑Hudson Valley, and Upper Hudson Valley / Capital Region service areas. The home base is Hawthorne, NY, and a company‐provided vehicle is supplied. What You'd Do Conduct jobsite visits throughout the installation process to inspect workmanship, quality, and compliance. Ensure crews follow King Quality standards, manufacturer specifications, and job scope details. Monitor jobsite safety, cleanliness, and professionalism. Provide clear guidance and feedback to crews when adjustments or corrections are needed. Document project progress, inspections, and quality checks through photos, videos, and CRM checklists. Communicate updates, concerns, and field observations to the Production Administration team. Verify materials delivered to jobsites and perform check‑ins, audits, and returns. Process change orders and additional scope items as needed. Serve as the primary field contact for homeowners, providing updates and exceptional customer service. Conduct final walkthroughs to confirm quality standards and customer satisfaction. Ensure jobsites are clean, safe, and fully restored prior to project completion. Collect final payments and request customer reviews. Perform warranty assessments, pre‑installation walkthroughs, and minor repairs as needed. Key Requirements A valid driver’s license and clean driving record. 1–3 years of experience managing or inspecting residential exterior home improvement projects; roofing, siding, and window experience preferred. Exceptional attention to detail, quality standards, and customer service. Strong organizational and troubleshooting skills with the ability to identify and resolve issues. Bilingual in Spanish & English is a plus. Comfortable using ladders, accessing roofs and attics safely. Comfortable using technology and CRM tools. Ability to manage multiple projects at different stages concurrently. Ability to travel throughout the full service area. Ability to adapt to changing schedules and priorities. Strong communication and collaboration skills. Commitment to delivering an exceptional homeowner experience. Compensation & Benefits Salary: $62,000 – $72,000 (USA) plus performance‑based bonuses. Full‑time employees are eligible for health, dental, and vision insurance, a 401(k) with company match, company‑sponsored life and AD&D coverage, paid time off, and other employee programs. Opportunities for growth and on‑the‑job training are available. Equal Opportunity Statement King Quality Roofing is an equal opportunity employer and does not discriminate based on race, color, religion, sex, national origin, political affiliation, sexual orientation, marital status, disability, age, military service, or any other protected class. If you need a reasonable accommodation due to a disability, please contact Human Resources with your request and contact information. #J-18808-Ljbffr King Quality Roofing