Practice Coordinator
US Tech Solutions
Practice Coordinator
Location: Redwood City, CA 94065 Duration: 6 months
For your understanding - Do not submit if:
- Only MA clinical experience (no admin focus)
- Only call center or customer service background
- Epic experience outdated or minimal (pre-2021 or basic check-in only)
- No prior authorization history
- Only insurance verification or basic referrals
- Failed probation in similar roles
- No specialty clinic experience
*Update 12/8*: Must-Haves:
- Heavy prior authorization experience (daily, high volume)
- Epic/APeX experience specifically for auths, referrals, WQs
- Specialty clinic background (orthopedics strongly preferred; surgery/pain/other specialties acceptable)
- High-volume clinic experience (100+ calls/day or heavy WQs)
- Multi-provider scheduling + surgery scheduling exposure
- Strong communication, detail orientation, and reliability
*Update 12/4: The manager is specifically looking for candidates with:
- Recent Epic/APeX experience (must be hands-on)
- Specialty clinic background, ideally orthopedics or surgical subspecialties
- High-volume scheduling experience across multiple providers
- Referrals, authorizations, and work queue management
- Experience in large health systems such as Stanford, Sutter, PAMF, etc.
- Strong communication and customer service skills in patient-facing roles
- Ability to multitask and stay organized in a fast-paced clinic environment
- Professional, reliable work history in medical administrative roles
Nice-to-Haves:
- Experience in major systems: Stanford, Sutter, PAMF
- Imaging authorization experience (MRI/CT/X-ray)
- Pre-op coordination (labs, clearances, documentation)
Job duties: Front desk, Back office, PC, Surgery scheduling
Soft skills/characteristics needed: Well organized, excellent communication, must be proficient in Epic/APeX and Microsoft Office Suite. Able to multitask and be detail oriented.
Estimated number of patients in clinic per day or calls per day if call center: 30-50
Specific number of year's experience? A college degree with 6 months of experience or 2 years of healthcare admin experience
US Tech SolutionsVacancy posted 8 hours ago
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