Senior Accounts Receivable Analyst

Overview Agora is seeking a highly skilled and detail‑oriented Senior Accounts Receivable Analyst to join our growing Accounting team. This role is designed for an experienced A/R professional who brings strong analytical judgment, takes ownership of complex accounts, and serves as a trusted resource for billing, collections, and contract‑related inquiries. The Senior Accounts Receivable Analyst is a senior individual contributor responsible for managing higher‑complexity customer accounts, resolving escalated billing issues, analyzing receivables trends, and partnering cross‑functionally to support accurate billing and healthy cash flow. This role plays a key part in improving A/R processes while delivering excellent service to both internal and external customers. Agora values professionalism, collaboration, and adaptability in a fast‑paced, evolving environment—and we’re looking for someone who will embrace our culture and help us continue to grow. Agora requires all candidates to pass a background check and drug screening. Agora is located in SeaTac, Washington and offers free snacks and free parking. Responsibilities Accounts Receivable Ownership – Own and manage a portfolio of customer accounts, including complex or higher‑risk accounts , ensuring accurate billing and timely collections. Monitor accounts receivable aging and proactively identify risks, trends, and resolution strategies. Lead escalated collections efforts and partner with Sales and Customer Service on account resolution. Payment Reconciliation & Accuracy – Perform advanced payment reconciliation, including unapplied cash, short payments, overpayments, and credits. Apply payments accurately in accordance with invoice detail and contract terms. Ensure compliance with internal controls, accounting policies, and audit standards. Billing & Contract Analysis – Review customer contracts and billing structures to ensure accuracy across pricing, milestones, renewals, and amendments. Investigate and resolve complex billing disputes, including historical research and contract interpretation. Prepare and issue approved credit memos with proper documentation. Reporting & Analysis – Prepare and analyze weekly and monthly A/R reports, including aging, dispute tracking, and trend analysis. Provide insights and recommendations to improve cash flow, reduce delinquency, and strengthen billing accuracy. Support month‑end close activities related to accounts receivable. Systems, Data & Process Support – Maintain accurate customer and contract data within ERP systems. Identify opportunities for process improvement and support implementation of efficiencies or system enhancements. Serve as a subject‑matter resource for A/R workflows and best practices. Collaboration & Team Support – Act as a point of escalation and informal resource for junior A/R staff. Collaborate cross‑functionally with A/P, Sales, Customer Service, and Finance. Provide backup coverage for administrative tasks and incoming phone calls as needed. Support department and company goals through flexibility and initiative. General Expectations – Adhere to break and lunch scheduling for coverage purposes. Perform other duties as assigned. Qualifications & Experience 4+ years of progressive accounts receivable experience, including complex billing and dispute resolution. Experience with contract‑based billing required. High School Diploma or GED required; Associate’s or Bachelor’s degree in Accounting, Finance, Business Administration, or a related field strongly preferred. Exceptional attention to detail and accuracy. Strong analytical and problem‑solving skills. Excellent customer service and communication skills (written and verbal). Ability to manage priorities and deadlines in a fast‑paced environment. Highly organized, self‑directed, and proactive. Advanced proficiency with MS Office, especially Excel. QuickBooks experience strongly preferred; ERP experience required. Compensation & Benefits The estimated pay range for this position is $60,000–$70,000 annually. Actual compensation will be based on factors such as experience, skills, location, and internal equity. This position is classified as non‑exempt and is eligible for overtime in accordance with applicable wage and hour laws. Base pay is expressed as an annualized range; actual hourly rate will be determined in accordance with applicable law. This position is eligible for company benefits, which may include medical, dental, vision, paid time off, and retirement benefits. Equal Employment Opportunity & Accommodations Agora is an equal opportunity employer and considers all applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other protected status. If you require a reasonable accommodation to apply for or perform this role, please contact Human Resources. Employment Eligibility & Screening Candidates must be authorized to work in the United States. Employment is contingent upon successful completion of a background check and drug screening, in accordance with applicable laws. Employment Relationship Employment with Agora is at‑will and may be terminated at any time, with or without cause or notice, in accordance with applicable law. This job description is not intended to be all‑inclusive. Duties, responsibilities, and activities may change, or new ones may be assigned at any time with or without notice. #J-18808-Ljbffr Agora Refreshments