Vice President of Contact Centers
Confidential
Vice President of Contact Centers
About the Company
Dynamic provider of essential home services
Industry
Consumer Services
Type
Privately Held
Founded
2020
Employees
11-50
Categories
- Services
Specialties
- hvac
- plumbing
- acquisitions
- home services
- home services companies
- home-based services
- heating
- cooling
- ventilation
- electrical
- investments
- business operations
- business partnerships
- business consulting
- mergers
- home-based service companies
- hvac management
- business growth
- financial business growth
- and business resources
About the Role
The Company is in search of a visionary Vice President of Contact Centers to spearhead the development of modern, technology-enabled contact center capabilities. This role is pivotal in transforming the way the company's residential HVAC, plumbing, and electrical partners manage customer demand. The successful candidate will be responsible for building network-wide standards, analytics, and technology strategies that empower each partner to operate high-performing local contact centers. Key responsibilities include leading a team of coaches, building a performance management system with common KPIs, creating a network-wide QA model, advancing demand orchestration, and leading the contact-center technology and AI roadmap. The role demands a strategic thinker with a strong commercial mindset, a natural coach, and the ability to influence business-unit leaders without relying solely on direct authority. Applicants for the Vice President of Contact Centers position at the company should have a minimum of 10 years' experience in contact center, customer operations, revenue operations, or service-operations leadership, with a preference for those with multi-site or decentralized experience. A background in home services, field services, or other high-volume, appointment-based service industries is essential. The ideal candidate will have a proven track record of improving conversion, service levels, and operational consistency at scale, and possess a strong analytical orientation. Hands-on familiarity with modern Telecom/CCaaS, CRM, workforce management, AI voice, SMS, and call-analytics ecosystems is required, with experience in ServiceTitan and Talkdesk being a plus. The role also requires strong change-management, communication, and facilitation skills, as well as the ability to coach and develop people effectively.
Hiring Manager Title
Chief Marketing Officer
Functions
- Operations
- Sales/Revenue
- ...Vice President of Support About the Company World-leading provider of an AI-powered cognitive patient care assistant Industry... ...have a minimum of 10 years' experience in customer service, contact center operations, product support operations, or a related function...Suggested
- ...Vice President of Customer Delivery About the Company Accomplished provider of cloud-based call center software solutions Industry Computer Software Type Privately Held... ...customer service csat cx contact center ccaas and ai customer...Suggested
- ...Chief of Staff, Revenue Operations About the Company Innovative cloud contact center platform Industry Internet Type Privately Held Founded 2015 Employees 201-500 Categories Information Technology & Services Technology Specialties...Suggested
- ...Enterprise Vice President of Sales About the Company Innovative provider of AI-powered conversational solutions for digital interactions... ...health healthcare chatbot gpt generative ai call center automation and voice ai voice ai interoperability...Suggested
- ...Vice President of Account Management About the Company Innovative provider of AI-powered conversational solutions for digital interactions... ...health healthcare chatbot gpt generative ai call center automation and voice ai voice ai interoperability...Suggested
- ...Regional Vice President of Sales About the Company Innovative provider of AI-powered conversational solutions for digital interactions... ...health healthcare chatbot gpt generative ai call center automation and voice ai voice ai interoperability...
- ...client is a global company and a major Automotive Tier One Supplier.Due to a retirement, there is an immediate need to attract a Vice President of Procurement for North America who will serve as the senior executive responsible for developingand executing the procurement...Immediate startRelocation
$181.22k - $281.38k
...US; YUMA, AZ, 85364, US; PLEASANTON, CA, 94566, US; Tyler, TX, 75701, USPosted: 2026-08-17Sodexo is seeking a Managing Sales Vice President - Corporate Services (West) to accelerate growth across our dynamic portfolio of culinary services and integrated facilities management...Local areaRemote workWorldwide- ...Under the direction of the Executive Team, the Vice President of Outpatient Services has primary oversight of the facility wide quality, risk... ...include physicians/providers and staff at the Multispecialty Center and other assigned areas. This position is directly...
- ...Vice President, Executive Search & Business Development About the Company Nationally recognized executive search firm Industry Staffing and Recruiting Type Privately Held Founded 1979 Employees 1-10 Categories Consulting & Professional...
- ...President, Chief Officer, Vice President, Director About the Company High-growth digital businesses seeking AI-driven operators to automate and improve outcomes. Industry Internet Type Privately Held About the Role The Company is seeking a President...Casual work
- ...Vice President of Sales, Ice Cream About the Company A new premium ice cream brand launching and scaling its U.S. sales engine. Industry Food & Beverages Type Privately Held About the Role The Company is seeking a Vice President of Sales to spearhead...
- ...Vice President of Sales About the Company A $100M residential building envelope manufacturer seeking a VP of Sales. Industry Building Materials Type Privately Held About the Role The Company is seeking a Vice President of Sales to join their team...For contractors
- ...Vice President, Medical Communications Strategy About the Company An MM+M award-winning medical education agency Industry Marketing and Advertising Type Privately Held About the Role The Company is seeking a Vice President for Medical Communications...
- ...Vice President of Bill Review Operations About the Company Innovative healthcare solutions provider specializing in insurance services Industry Insurance Type Privately Held Founded 2004 Employees 501-1000 Categories ~ Insurance Specialties...
- ...Vice President of People About the Company Fast-growing hospitality & entertainment group Industry Hospitality Type Privately Held About the Role The Company is seeking a Vice President of People to spearhead the development and implementation...
- ...Senior Vice President of Engineering About the Company Innovative SaaS organization specializing in partner relationship management Industry Computer Software Type Privately Held, VC-backed Founded 2014 Employees 51-200 Funding $51-$75 million...
- ...Vice President of Business Development About the Company A warehousing and logistics services provider focused on growth and customer acquisition. Industry Logistics and Supply Chain Type Privately Held About the Role The Company is seeking a Vice...Work at office
- ...Senior Vice President of Sales About the Company Private equity-backed technology company focused on risk management and compliance within contractor networks. Industry Information Technology and Services Type Privately Held, Private Equity-backed...For contractors
- ...Vice President of Enterprise Sales, Education About the Company Mission-driven provider of high-quality & affordable healthcare services Industry Computer Software Type Privately Held, VC-backed Founded 2019 Employees 201-500 Funding $51...
- ...Vice President of Tax About the Company Rapidly growing private equity-backed digital media and intellectual property platform. Industry Online Media Type Privately Held, Private Equity-backed About the Role The Company is in search of a Vice President...
- ...Vice President of Talent Acquisition About the Company Fast-growing, innovative organisation seeking strategic global talent acquisition leadership. Industry Human Resources Type Privately Held About the Role The Company is seeking a Vice President...
- ...Vice President of Business Development About the Company AI-driven computational imaging company specializing in oncology & clinical trials Industry Biotechnology Type Privately Held, VC-backed Founded 2019 Employees 11-50 Specialties imaging...Contract work
- ...Senior Vice President, ASC Operations About the Company Fast-growing ambulatory surgery center development & management company Industry Hospital & Health Care Type Privately Held Founded 2018 Employees 1001-5000 Categories ~ Health Care...Contract work
- ...Vice President of Sales About the Company Industry-leading provider of surgical supply chain automation solutions Industry Internet Type Privately Held, VC-backed Founded 2015 Employees 11-50 Funding $1-$5 million Categories Information...
- ...Vice President of CRM, Lifecycle & Automation About the Company Popular regional provider of premium landscaping services Industry Environmental Services Type Privately Held, Private Equity-backed Founded 1984 Employees 1001-5000 Categories...
- ...Vice President of Operations About the Company Globally recognized energy company specializing in renewable energy solutions Industry Utilities Type Privately Held Employees 501-1000 Specialties business electricity renewable electricity...Contract work
- ...Vice President, Fundraising About the Company Nationally acclaimed organization providing educational services to local communities Industry Education Management Type Non Profit Founded 1997 Employees 201-500 Categories Education Miscellaneous...Local area
- ...Regional Vice President, Fiber/Wireline About the Company A fiber and wireline infrastructure company focused on regional operations and project delivery. Industry Telecommunications Type Privately Held About the Role The Company is in search of...
- ...Vice President, People About the Company Innovative provider of cloud storage & backup services Industry Information Technology and Services Type Public Company Founded 2007 Employees 201-500 Categories Backup Online Backup Software...Remote work
Do you want to receive more vacancies?
Subscribe and receive similar vacancies to Vice President of Contact Centers. Be the first to apply!
- vice president food El Paso, TX
- vice president support services El Paso, TX
- vice president network management El Paso, TX
- vice president real estate development El Paso, TX
- vp safety El Paso, TX
- vp talent management & organizational development El Paso, TX
- vice president manufacturing operations El Paso, TX
- vice president revenue management El Paso, TX
- vice president corporate development El Paso, TX
- vice president of customer success El Paso, TX